G-series Gaming Mice

[PieGuY]

I just purchased a G9x and love it so far.  But I have a problem with the Precision Grip which I was looking forward to using.  The two side buttons on the grip do not line up properly with the actual side buttons on the mouse when the grip is fully snapped-on, so the buttons are not useable, they won't click.  If I put the grip on most of the way but don't snap it on, the buttons work, so they just aren't aligning correctly.  The Wide Load Grip works fine but it's not the one I was wanting to use.  Has anybody else had this problem?

[CarterW]

Hello PieGuY,

I would contact customer support for a replacement precision grip, it should not be having that issue.

Regards,

[olegps]

I have the same problem. I requested a replacement from customer support. Waiting for an answer.

[olegps]

I received replacement of precision grip without any problems. Thank you Logitech! Your customer support is excellent!

[PieGuY]

Well, it didn't work out as nicely for me.  Sure, Logitech offered to replace my entire mouse (not just the grip), but it would require me to be without my mouse for several weeks as they want me to send mine in first, process the request, then ship the new one.  I'm not willing to go without it for that long.

[CarterW · Accepted solution]

Hi PieGuY,

Please check your private messages.

Regards

[DIP_]

I have the exact same problem.. I Bought G9x mouse yesterday How Can I receive another Precision Grip that will works with side buttons?

[CarterW]

Hi DIP_,

Please contact customer care in your region and they will be able to assist you, however since it was just purchased yesterday, it may be easier to return it to the store for another.

Regards

[DIP_]

I live in Ukraine.. I cant find customer care contacts in my region.. also I dont want to return my mouse and wait few weeks for another one.. i only need to return my Precision Grip and get another one without side buttons problem.. thx for help..

[PieGuY]

Thanks to CarterW I have a properly fitting precision grip.  I appreciate Logitech customer support on this issue (even though it took an unusually long period of time).  If you can close this thread, please do so.