06-12-2009 01:19 PM
I am currently having a problem with my computer recognizing my wireless dongle for my G7 wireless mouse. I was using it find yesterday but today it dosent seem to work. I tried pugging it into all my other USB ports, used in the charging base and not in the base and even tried it on diffrent computers. I uninstalled and re-installed drivers but it still does not work.
Could this be a problem with the dongle itself? If so that would suck because I am sure the warrenty is up on my mouse and I cannot find the recipt anyways. If you guys could help that wold be awesome.
Thanks in Advance.
10-28-2009 01:17 PM
Bump. My computer is saying that the USB reciver is picked up but my mouse still isnt moving on the screen. The batteries are all charged but it is still not working. Help please.
11-04-2009 05:28 PM - edited 11-04-2009 05:30 PM
When you plug the dongle in does it give one beep to say its connected or does it give two quick beeps? If two quick beeps then the computer can't recognize the hardware ( dongle ) if so, I know you installed and reinstall but try installing again, reboot and try using the mouse without the software. Let me know what happens
11-05-2009 02:24 AM
Personally i feel the g7 is too unreliable to use in any serious gaming eespecicially fps games it loses its connection too much way too much I have never used wireless for exactlly this reason but was convinced by logitech this would not happen. I knew better but tried the g7 and it **bleep** ba I wouldnt use this mouse to check my email much less gaming G5 all the way or even Mx518
11-05-2009 08:22 PM - edited 11-05-2009 08:22 PM
To the poster above me, you are an idiot, these guys want help, not you running you're mouth off about how "dumb" the G7 is, I use a G7 for gaming, its great, no connection problem, maybe its just the user?
Anyway, did you guys try uninstalling the software (Setpoint) iv had a few problems with the latest version, also, try reconning the mouse to the receiver.
How to re-connect G7 to its receiver
1. Hold down the LEFT Mouse button
2.Wile holding down the button press the power button once (don't turn it off)
3. RIGHT click five times and let go of the LEFT mouse button
Now it should be disconnect. (the DPI lights should flash, from one to the other to the other and so on)
Press the power button once like above to reconnect it (the green button that shows the battery status should come on)
11-10-2009 01:55 PM
Actually, the receiver that came with my G7 originally worked fine up until recently, when it started disconnecting every so often. So i got a replacement receiver, and although my laptop can recognize it, and the connection utility says that I've connected my mouse to the new receiver, trying to use it says otherwise. My computer says it's connected, except I can't acquire battery information from Setpoint, and the cursor on my screen won't move either. Again, thanks in advance for any information.
11-10-2009 04:34 PM
You will need to run the connection utility if you have a new receiver. Depending on which version, it may be in the start menu or not. The way to find it is that in either the SetPoint or SetPointII folder there is an application called "connect.exe". Run this. The reconnection instructions are complex, so you may need to do it 2-3 times before you do it right.
11-10-2009 07:57 PM
If, for whatever reason, I decide to reinstall Setpoint, should I be getting 4.80 or 5.2? If i do get 5.2, will it still be compatible with my G7? Which should i reinstall/install?