07-04-2011 10:16 PM
I've said I fixed it before, but Im hoping this is real. I disabled Windows Defender, after reading various topics saying they disabled their AntiVirus software. After doing that, it started working again.
Maybe WIndows Defender is blocking it somehow?
07-06-2011 09:52 AM - edited 11-30-2011 06:02 AM
Please note that G series mice do not use the same SetPoint as other devices . You will find All programs > Logitech > G9x, G500 and G700 Gaming Mice > Device Settings is the correct SetPoint . After making sure your system is using the Logitech driver by following the steps previously posted by me in this thread and running the SetPoint noted above in administrator mode and your mouse is not plugged into an external USB hub or pass through device , you still do not see your G500 in SetPoint please contact Customer care for your region.
08-25-2011 06:28 AM
Can you please provide the exact steps required to install the software correctly on Windows 7 64 bit?
Because whatever is mentioned here in these forums either isn't working or isn't complete.
Also, the installation takes more than an hour to complete (both 6.20 and 6.30) and there is no indication whatsoever why it is taking so long.
Reading that lots of people are having this problem, are you sure youre software is compatible with newer pc's?
(Maybe a problem with Sany Bridge chipset or with the newer efi biosses? - Reason for thinking it coult be a hardware problem is because the mouse also doesn't work with a very popular backup program, not even when booting from the CD of that program.)
I'm going to reinstall windows (again) because the last time when I uninstalled setpoint, I had to connect a ps2 keyboard and another mouse brand to get any control back and now SetPoint won't install at all (it just freezes).
To be sure, after initial installation of Windows 7 Pro x64, what do I need to do?
Run microsoft updates?
Boot normally or boot in safe mode?
Run the install normally or as admin?
When the installation is complete, do I need to reboot the computer (it doesn't say so)?
After reboot, should SetPoint see the mouse and keyboard directly or do I need to perform aditional steps to get it working?
Please respond a.s.a.p. so I can install the system and let you know the result of each step.
09-27-2011 06:18 AM
it runs fine here on my windows 7 64b ultimate
all i did was made sure al my older mouse drivers where uninstalled rebooted then
made sure i hade the 64bit version of setpoint and installed it
i didnt need to reboot after installing
btw i have uac disabled
you can also try to run the setpint install with admin rights
11-04-2011 11:15 AM
Initially my G500 was detected running as administrator, but now it doesn't show up at all. Also I hear a high-pitched frequency whenever I move my mouse. It is intermittent, sometimes it does it and sometimes it does not. Should I try a full uninstall of the software?
11-13-2011 12:59 PM
I have found a fix for myself. After troublshooting the first two pages of a google search only to come up with no solution, including this thread, I tried the following:
1. Open Device Manager
2. Click 'View' from the title menu
3. Scroll down and click Show hidden devices
4. On the left find 'Human Interface Devices' (my G500 Mouse was found here)
5. Uninstall or Delete the driver for the mouse
6. Reboot with your mouse unplugged
7. Plug your mouse in and let your computer automatically install the drivers
Hopefully this works for the lot. It is the only fix I have found to work.
11-23-2011 02:38 PM - edited 12-04-2011 04:08 AM
Thanks! I had the same problem with my Windows 7 64-bit system. Windows refused to detect the mouse as a Logitech and kept entering it into Device Manager as a generic "USB input device" with Microsoft drivers, until I switched it from a front USB port to a rear one, then my mouse showed up in Device Manager as a Logitech M500 and SetPoint detected it just fine.
Weird. This is a brand new motherboard too, it's an ASRock Z68 Extreme7 Gen3. I don't know if the problem is with the USB hardware or with Microsoft, but it's clearly not a problem with Logitech.
11-30-2011 04:15 AM
Just an update to my previous post. I saw that a new setpoint version 6.32 was recently available, so I decided to try it to see if this problem was fixed. But no.
I have been using a Logitech m510 in the meantime. It works fine, btw. Setpoint software sees it and I can customize all the buttons. I would very much rather have the G500 however because it has more (supposedly programmable) buttons, has a much higher dpi resolution, and is larger and so fits my hand better. In short the m510 works, but I am unhappy with it as a low cost alternative to the now useless high end mouse I purchased.
So anyway, I did a complete uninstall of the Logitech software again, powered down, removed the 510, and plugged in the g500. Ran the new 6.32 smart install. Still doesn’t recognize anything.
Just a few notes to preempt the obvious questions….
1) The mouse is plugged directly into a mainboard usb port.
2) I have tried multiple usb ports.
3) I am running the Logitech software as administrator.
4) Windows device manager recognizes the Logitech g500 connected (by name), and the new driver version 22.214.171.124 dated 9/1/2011.
5) I have tried the suggested workaround of disabling the auto-startup of the driver and running it after boot as administrator.
6) I am not running windows defender.
7) I have tried all of the above while not running my normal anti-virus software.
8) I tried the above suggestion from roofeo about removing the entries from Human Interface Devices and allowing windows to automatically reinstall everything.
None of this allowed logitech software to recognize that a logitech mouse was attached.
Important note - A Logitech M510 has none of these problems on the same system, works first time everytime plug-n-play as it should, and is reconized by logitech software. (But it is functionally and ergonomically unsuited for my purposes)
11-30-2011 06:16 AM
Your G500 will not show in the same SetPoint as your M510, you should see it in All programs > Logitech > G9x, G500 and G700 Gaming Mice > Device Settings . Have you tried running that SetPoint as administrator ? http://windows.microsoft.com/en-US/windows7/How-do
Please try the following if running as administrator does not solve the issue .
- Control Panel > System and Maintenance/Security (Vista/7) > System > Hardware tab (XP) > Device Manager
- Drop down the category "Mice and Other Point Devices" or "Human Interface Devices"
- Double-click the mouse listing
- Click on the Driver tab and select Update Driver
- Choose Browse My Computer and the Let Me Pick option
- Select the Logitech listing and click Update