G-series Gaming Mice

[Mattotron]

I'm sorry, but It's time to call a spade a spade; this software is just not functioning correctly.

I've tried every solution available as per the various forum posts, and Logitech support staff's directions. I am really tired of seeing 'did you try running the program as an administrator'. That's not the solution, and if Logitech's staff would read half of what I read, they'd know that already. I had managed to get one 'workaround' going until I restarted my machine, and the problem came right back.

Potentially useful info: after fully uninstalling all drivers and software related to the mouse, unplugging the mouse, performing a reboot,  and plugging the mouse in, the device manager shows the mouse as a G500. Shortly thereafter, the G500 disappears from the "Mice and Pointers" area, and a "USB Input Device" appears under the "Human Interface Devices" heading. Is this the issue? Is Windows 7 64 bit 'seeing' the mouse incorrectly?

What Logitech needs to do, is to take a long hard look at their software.  Stop giving us 'workarounds' and give us functioning software.

For me, the mouse (G500) is not being recognized on Windows 7 Home Premium 64 Bit. I did not have any issues while using Windows Vista.

Looking forward to a permanent solution, or a refund.

[lieZanos]

I tried all of the fixes and the one that worked once was the uninstall and then delete the LogiShrd folder in common files, and after one restart no more recognition.

I was thinking about this for awhile I just didn't try it till now, but it worked straight away! And I will restart right after this to see if it is permanent.

1) I uninstall all of the setpoint driver and then deleted anything related to it.

2) When installing the setpoint over again, you instead right click the installer and run it as an administrator.

3) When done setpoint should be on your taskbar with the g500 recognized.

I hope this works for anyone with this problem for Windows 7 x64.

Best Regards

[lieZanos]

Well... It works better than any of the other fixes because it works consistently when tried again. But after restart the device is still not recognized by the setpoint software.

You can exit out of the setpoint from the taskbar and go back to your start>programs>logitech>gaming mice right click the device settings and run as administrator, and the g500 will be recognized again.

I also tried disabling the setpoint on startup through msconfig and let the comp boot up. Reopened the device settings as administrator and the g500 still recognized.

Also you can make it so this program will always start as administrator by start>programs>logitech>gaming mice right click the device settings and then going to Properties and on shortcut at the bottom right click advanced and should pop up whether you would like to start up program as administrator every time you try to open it, check that and it should be good. 

I'm sorry it wasn't a permanent fix.

At least something that works until a patch on setpoint fixes this defective part of the program..

[Cintech]

Hello lieZanos,

 When you have the G500 recognized , please do the following :

 Start Menu > Type msconfig in the search box and press Enter

- Click the Startup tab

- Look for SetPoint in the list and check the box beside it

- Click Apply

- Select the Boot tab, and check the Make all boot settings permanent box

- Click OK

- Restart your PC when prompted

Warm Regards,

[lieZanos]

Why would I want to make this permanent? Wouldn't that make it so I could never change what the boot settings are?

[lieZanos]

I tried your suggestion anyway and it did not work.. When restarted the g500 still does not recognize.

The fix I suggested earlier has worked best though and has worked on more than just my computer with the same problem.

Hope I helped and Thank you for the Support

[BuzWeaver]

I've tried all the suggested procedures and work arounds, the only thing that works is Add/Removing>Re-Installin each time I want to use the SetPoint software. The computer sees and identifies the mouse, but I'm just not able to configure the mouse using SetPoint. 

[88Mike]

I just bought one last night.  After reading and reading supposed fixes I decided to not even try.  Why should I?  No one can seem to fix it.  Not even Logitech's people.  Seems like the best thing to do is take the stupid thing back to Best Buy.  Too bad, looks like a solid piece.  I was really looking forward to using it.

[daimon]

I just bought one few days ago and exact same problem here with G900.

I know that in reviews the drivers didn't get much appreisal but it's ridicelous that one can't even get them to work. I might not be pro but I've worked with PC's since '92

"SetPoint did not detect any supported devices, please check your connection."

Thank you very much.

Well at least it still finds my MX1000 that still works as my "remote" .. but not the new one (yes I have tried all the above and addition to those unplugged my additional usb devices too and trying fresh but no luck).

PS. Admins please don't bother copy-pasting with the advices you have already in this thread. I have read them all.

[JoeNorth]

Cintech,

Your advice was exactly what I needed:

"Please note that G series mice do not use the same SetPoint as other devices . You will find All programs > Logitech > G9x, G500 and G700 Gaming Mice > Device Settings  is the correct SetPoint ."

As I have other Logitech Products (e.g. marble mouse, etc.) I already had setpoint installed but as you point out, it is not the same software as the Setpoint for the G (gaming) products.

I was able to fire up the "Device Settings" program you indicated, and all is well with my wonderful new G500 mouse.

After reading numerous other posts about the problems folks are having I cannot help but wonder if many of these would not also be solved by your solution.

There is a little glitch, which mislead me at first, and may be confusing others as well, especially if they have other non-gaming Logitech mouse products:

Go to Control Panel->Devices and Printers, right click on the G500 Mouse icon, select Mouse Settings and the Mouse Properties window pops up. Select the tab labelled SetPoint Settings. This causes the wrong Setpoint to start up (i.e. the non-gaming setpoint). On my machine it shows the Marble Mouse, rather than the G500 (most disconcerting).  

However, if I follow your steps manually working my way through the All Programs->Logitech->G9x, G500...Gaming Mice the correct, advanced Setpoint fires up and everything works as one would expect.

I don't care too much about the little glitch, now that I know how to access the correct Setpoint.

Just thought I'd mention this in case anyone else is suffering from this same problem.

And thanks again for your great advice Cintech!