Ive been following the thread for a while because I myself am a victim of the mouse freezing issue. I have always purchased logitech products because they just work and the support has always been there. I had a G5 v2 ( blue version ) that was only a few months old and bought it to use with Windows XP and using an Icemat. The mouse is suppose to be compatible with that mouse bad and it even says it is....well, its NOT. I tried everything possible to get it to work, including tech support which stated I had a bad mouse. I tried the thing on 4 computers and 3 OS's, didnt matter. So, they sent me a new mouse. I know I couldnt use the Icemat so I bought a Puretrak Talent pad. Guess what? It works perfectly.
So I invested in Windows 7 x64 Ultimate and now have the random freezes like everyone else. I have read that you can lower the report rate to 125 and the problem goes away. Well, what the hell is the point of the gaming mouse and using a report rate that 1985 PS/2 mice could achieve? So, this is unacceptable as a fix. The problem seems to be when the system has a large load on it, aka gaming or high report rate. I do not have a crap system and no, I do not have any issues with ANY other BRAND of mouse. I also hear the sound of the usb device disconnecting then coming back ( usually around 10 seconds ). The disconnection has to be 1 of 3 things: the mouse is losing power, the system / usb processing can not keep up with the mouse movement or the drivers for the mouse have some type of memory leak and causing the disconnection, either from the circuit boards themselves or the drivers that work with the circuit boards.
Well, I am not losing power to my USB ports because I have tried this on multiple Windows 7 installations ( x32 / x64 ). The systems I have tested on, including my own, are more than adequate for a USB mouse. But the one thing I can not verify is the drivers....considering the problem is so wide spread across so many different motherboards, and so many different configurations, the only common factor is the G5 mouse and Windows 7. I am willing to work with TS and engineering to get this fixed but I doubt I have too because I know the issue is there, logitech knows the issue is there, but it is being swept under the rug....The G9/G9x do not have this issue at all. The G5, G7's, and G500 series of mice do have the issue. I am willing to bet that the circuit boards in all 3 of these mice are so **bleep** similar that the "problem" has not been "fixed" because this is a design "flaw" in the mice themselves and the drivers are poorly written.
Everyone, post your system specs JUST IN CASE Logitech decides to address this issue. (edited), maybe its the chipset drivers and maybe an Intel problem or Nvidia problem. Before I get told my problem is my overclocked system....its not. Again, I have tried this NEW mouse on MULTIPLE Windows 7 installations with and without the setpoint software installed with the same result and never had this issue with Win XP Pro or Vista Ultimate x64.
Intel e8500 @ 4.2G
Gigabyte X48-DS4
2 x 2G Geil Evo One 4-3-4-12
EVGA GTX 280 732 / 1575 / 1292
SB X-Fi Gamer
