04-30-2010 12:11 AM - edited 04-30-2010 12:13 AM
Unfortunately as others have noted this is not a hardware issue but a driver software issue. I've had these random freezes (PC locks up usually when scrolling) on 2 different G5 mice on separate systems running Windows 7 64bit. Because each system is different in specs and the only constant is a Logitech G5 mouse it comes down to the driver. Ive uninstalled the Logitech software for the mouse which seams to reduce the lockups but does not completely clear up the issue.
04-30-2010 05:28 PM - last edited on 04-30-2010 08:46 PM by nanci
Ive been following the thread for a while because I myself am a victim of the mouse freezing issue. I have always purchased logitech products because they just work and the support has always been there. I had a G5 v2 ( blue version ) that was only a few months old and bought it to use with Windows XP and using an Icemat. The mouse is suppose to be compatible with that mouse bad and it even says it is....well, its NOT. I tried everything possible to get it to work, including tech support which stated I had a bad mouse. I tried the thing on 4 computers and 3 OS's, didnt matter. So, they sent me a new mouse. I know I couldnt use the Icemat so I bought a Puretrak Talent pad. Guess what? It works perfectly.
So I invested in Windows 7 x64 Ultimate and now have the random freezes like everyone else. I have read that you can lower the report rate to 125 and the problem goes away. Well, what the hell is the point of the gaming mouse and using a report rate that 1985 PS/2 mice could achieve? So, this is unacceptable as a fix. The problem seems to be when the system has a large load on it, aka gaming or high report rate. I do not have a crap system and no, I do not have any issues with ANY other BRAND of mouse. I also hear the sound of the usb device disconnecting then coming back ( usually around 10 seconds ). The disconnection has to be 1 of 3 things: the mouse is losing power, the system / usb processing can not keep up with the mouse movement or the drivers for the mouse have some type of memory leak and causing the disconnection, either from the circuit boards themselves or the drivers that work with the circuit boards.
Well, I am not losing power to my USB ports because I have tried this on multiple Windows 7 installations ( x32 / x64 ). The systems I have tested on, including my own, are more than adequate for a USB mouse. But the one thing I can not verify is the drivers....considering the problem is so wide spread across so many different motherboards, and so many different configurations, the only common factor is the G5 mouse and Windows 7. I am willing to work with TS and engineering to get this fixed but I doubt I have too because I know the issue is there, logitech knows the issue is there, but it is being swept under the rug....The G9/G9x do not have this issue at all. The G5, G7's, and G500 series of mice do have the issue. I am willing to bet that the circuit boards in all 3 of these mice are so **bleep** similar that the "problem" has not been "fixed" because this is a design "flaw" in the mice themselves and the drivers are poorly written.
Everyone, post your system specs JUST IN CASE Logitech decides to address this issue. (edited), maybe its the chipset drivers and maybe an Intel problem or Nvidia problem. Before I get told my problem is my overclocked system....its not. Again, I have tried this NEW mouse on MULTIPLE Windows 7 installations with and without the setpoint software installed with the same result and never had this issue with Win XP Pro or Vista Ultimate x64.
Intel e8500 @ 4.2G
2 x 2G Geil Evo One 4-3-4-12
EVGA GTX 280 732 / 1575 / 1292
SB X-Fi Gamer
05-02-2010 03:46 PM
So I've been looking at this thread for a while now, I got the same problem as everyone else with random turning on / off.
Is there going to be a fix in the near future or should I just buy a Microsoft mouse?
05-09-2010 01:48 PM
Seems logitech doesn't care about their customers, was just about to buy a g500, but i can't be arsed cuz it has the same problems with windows 7 as the g5...
Where is the fix goddamnit
05-09-2010 03:25 PM
I'm still running set point 4.8 . deathly affraid of installing newer drivers . Especially when it says that all my setting will be lost. going from 4.xx to 6.0
I dont have any Issues inwindows 7 with the 4.xx setpoint
06-27-2010 07:23 AM
So I followed the advice of the above and selected G7 Win7 32 bit drivers and got 4.8, and the drivers seem to have worked for me! My sensitivity's not going crazy when I switch programs and such now. You have to guess a little at which buttons to configure in the settings, but I figured it out finally. Thanks for the help guys!
07-06-2010 04:03 AM - edited 07-06-2010 04:07 AM
You know I had this really great post all typed up and ready for me to preview. Then it was wiped. Took me 15mins to write it... There is no way I'm going to waste my time again. Thanks logitech, the mouse I love has busted software driving it for win 7 and a loyal consumer for over 10 years is about to ignore logitech products from now on. THE BEST MICE, THE BEST HARDWARE, THE WORST AFTER SALE SUPPORT AND SOFTWARE
GIVE YOUR LOYAL PEOPLE A WORKING UPDATE
EDIT- I should also mention I have tried all methods suggested in thread to stop the intemittant drop out of mouse and sensitivy random fluxuation with no results.