09-05-2008 03:13 PM
09-13-2008 07:04 AM - last edited on 09-13-2008 09:23 PM by Pegasus
Message Edited by Pegasus on 09-13-2008 09:23 PM
09-22-2008 06:51 PM
09-23-2008 06:17 AM
09-23-2008 06:24 AM - last edited on 09-23-2008 02:27 PM by Pegasus
to Logitech Customer Support
date Sun, Sep 21, 2008 at 7:35 AM
subject Re: Key [Incident: ******-******]
hide details Sep 21 (2 days ago)
Thank you for your patience; I look forward to receiving the new keyboard.
Message Edited by Pegasus on 09-23-2008 02:27 PM
09-24-2008 04:01 AM
01-22-2009 05:22 PM
I love logitech products like any thing else you buy save your receipts every keyboard i have owned has been logitechs I have never had any troubles untill my mouse out of the blue stopped working and would not charge i called there support and all i had to do was fax the receipt to them and they would send me out a new asap no trouble at all only problem i had was they upgraded my mouse to a better one at no charge then my work purchased me a new set since there mx 5500 is really good for autcad i plug it in and the mouse would not work i call them on friday and tuesday a whole new set came to me i mean its the best customer exprence ever sorry you cant do what you should do and save prof of purchase that doesnt seem to be there fault seems to be yours maybe a lesson is learned here have proof of purchase and shouldnt be a problem hey how about you call other places and see if they even offer to replace something brooken without proof of purchase they pretty much tell ya to get a life at least here they were willing to work with you and they could have told me to returm my stuff to the store but nope they fixed my trouble great job logitech
03-15-2009 12:42 PM
Requiring a reciept as proof of purchase is a rediculious request, when they punch those numbers on the bottom of your equipment into there computer they see how old the device is and if it is under warentee or not, it should not matter if you bought the device or recieved it as a gift or if you found it in a garbage can, if the device is under warentee it is under warentee; period, me as a customer should not have to jump through hoops to get my equipment replaced. who the hell has a fax machine in there homes these days, which means enjoy your trip to kinkos or somewhere elsse that will fax it for you.
Asking for a credit card for insurance and sending the replacement is acceptable but this isn't even a option! Sending in a piece of my equipment that is required for it to function (like the usb dongle for my mouse) is plain rediculious! they are saying take your sorta working equipment and send it to us so you have no equipment and then wait. When you deal in equipment that is required to make things work, like keyboards and mice you can leave your customers in the dark and wait for a replacment... Hard Drive companys realized this over a decade ago when they started asking for credit cards and then shipping the replacment... what is so hard about this policy? Its time to step up and look at how there customer support policies affect people in day to day life and then ask themselves if someone who had to deal with it would think twice about buying another product from them? Sad thing is you learn that in high school economic.
05-29-2009 05:12 PM
I'm going to keep my comments about your behavior to myself.
06-04-2009 03:08 AM - edited 06-04-2009 03:15 AM
Logitech have an outstanding customer support!
and i must say that asking for product number, serial number and proof of purchase (with date of purchase) is just standard to proove you bought the item in question.
-2 years later, i got a problem with my mouse in my LX710 Laser keyboard-mouse combo, and they are sending me a whole new set!
-i recently bought a MX610 left-hand mouse, it's defective, and they will send me a brand-new mouse!
i think Logitech have the best customer support compared to other brands.