General (Non-Technical) (READ ONLY ARCHIVE)

[usalian]

I bought a Logitech Harmony One from Frys in November 2009 and mailed the rebate form and the original upc, frys rebate receipt.

Just went to their website to check my rebate status. The status was invalid UPC.

I called the rebate center and was told that the UPC sent did have the correct part number on top (as stated in the logitech rebate form) but the upc number below the scan was not part of the promotion.

I was shocked at this lame excuse. I had in front of me the frys rebate receipt and the copy of the UP and the copy of the rebate form and they all point to a $50 rebate from logitech for the remote that I bought at Frys.

I asked for a manager and was told he was the manager. He told me that they will investigate with senior management and within ten days will hear from them via email. I said I want to get my rebate validated right nom as I have satisfied all the requirements stated on the form. He would not budge on my request. I asked the telephone nbr for logitech and called them. I was told to contact the rebate center for any dispute. This is really smart. Point fingers at each other and dont pay the rebate to the customer.

I have faxed my copies to Frys for their comment and hope they can put pressure on them. At this point I really feel that this is a scam by logitech to with hold the rebate money.

Please logitech let us know that this is not true.

thanks

Uday