General (Non-Technical) (READ ONLY ARCHIVE)

[RaptorZX3]

ok i have a defective LX710 Laser mouse here, i sent a ticket via Email Support on the website on Sept.28, and i didn't got a response from Logitech yet. Before the update, they used to answer me in a day or two, but now i wonder if my problem has reached Logitech, or they just ignored my request.

[RaptorZX3]

wow, i had a reply of that guy named "Log1techISASCAM", and they deleted his account?

wait....they deleted his account, but the support service is still unresponsive?

edit: haha! i knew it! i bet all our email support tickets went in a virtual black hole never to be found, and now they just found out and took the email support down again!

i guess i'm forced to give them a call then...because i'm sick of waiting now!

[sindicate55]

I too haven't received a response since sept 29. I'm very disappointed.

[LoneWolf19]

I don't know, but over a month to reconfigure your e-mail system? Sounds like the TOP people involved. I don't think these people plan on honoring any off their service commitments. See my post in another thread on this same board.

http://forums.logitech.com/t5/General-Non-Technical/Unresponsive-warrantee-support/td-p/383462

I'm giving up on Logitech and buying elsewhere from now on.

[Mod Note: Removed content to conform to ToS Guideline : Harass, threaten, embarrass, or cause distress or discomfort to another Logitech discussion forum participant, user, or other individual or entity.]

[destroytheweave]

i bet poor datacom got fired.  ahh well, they stunk to begin with.