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Caponewgp
Posts: 4
Registered: ‎02-01-2012

Harmony Link and Ipod Touch Not Connecting

[ Edited ]

Ok so I just got the harmony link unboxed and plugged into computer. I went through myharmony.com set up the device configured all 6 of my devices everything seemed to work correctly. I then downloaded the link software on my Ipod Touch. I open the software up and can see my link device and I type in my password it simply says connecting for a few seconds then reverts back to the main screen which just shows the harmony link device basically like I never input my password or anything. I dont get any error message. So what I did first was went to myharmony.com and changed my password which had no affect. Next I uninstalled the software from my ipod and reinstalled which had no affect. Then I booted the link device into the mode with the flashing red light and updated. This again had no affect. So Im running out of ideas to get this working. I tried inputting the incorrect password just to see what would happen and I do recieve the myharmony connect error so I know its communicating. Thanks I would really like to get this working.

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jgbennet1
Posts: 1
Registered: ‎02-01-2012

Re: Harmony Link and Ipod Touch Not Connecting

Iam having exactly the same issue. New today, just out of the box, and unable to sync with either an iPad or iPod. All other configuration looks correct

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Caponewgp
Posts: 4
Registered: ‎02-01-2012

Re: Harmony Link and Ipod Touch Not Connecting

So you are not getting any error message either when trying to connect?

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Caponewgp
Posts: 4
Registered: ‎02-01-2012

Re: Harmony Link and Ipod Touch Not Connecting

I just RMA'd the device through Amazon. Paying 100 bucks for something like this and having it not work is a joke. I spent atleast 4 hours messing with it today they should be paying it to buy it. Just ordered the L5 remote for ipod on Amazon.

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hifters1
Posts: 1
Registered: ‎02-01-2012

Re: Harmony Link and Ipod Touch Not Connecting

I am having the exact same problem with mine using the Android app. It has worked well til today.

SLO
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SLO
Posts: 1
Registered: ‎02-01-2012

Re: Harmony Link and Ipod Touch Not Connecting

Same problem!!! After I log in it accepts my password but reverts back to the "Connect" screen. Bought it yesterday, I jumped through all the logitech hoops today, returning it to Best Buy tomorrow!!!

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lnardo
Posts: 5
Registered: ‎01-24-2012

Re: Harmony Link and Ipod Touch Not Connecting

I am having the same problem. I tried to Reset "Your Harmony Link"from MyHarmony page, but it did not work.

Retired Logitech Employee / Moderator (Inactive)
CatLogitech
Posts: 3,664
Registered: ‎10-05-2010

Re: Harmony Link and Ipod Touch Not Connecting

Hello Inardo,

 

Try changing the name of your Link and see if that helps.

--------------------------------------
Cat
Logitech Support Specialist

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Moloquin
Posts: 1
Registered: ‎02-02-2012

Re: Harmony Link and Ipod Touch Not Connecting

Same issue as the others posting here.  Bought it yesterday, and the Harmony link set up fine through myharmony.com, but the harmony link app on handhelds will not connect and returns to the initial screen without any error.  If I put in an incorrect password I get the error stating as such, but with the correct password it just sits there connecting and eventually dumps me out to the initial screen.  Tried both the Iphone version and the android version of the app.

 

Tried resetting the Link as documented and same result.  Tried renaming/switching room names.  Same thing.  Removed devices/activities, created new ones,  same result.  Multiple router reboots, app removal and reinstalls, handheld reboots, etc, etc, etc.

 

Behavior has been the same for approx 16 hrs now.

Retired Logitech Employee / Moderator (Inactive)
CatLogitech
Posts: 3,664
Registered: ‎10-05-2010

Re: Harmony Link and Ipod Touch Not Connecting

Hello Moloquin,

 

I have just been updated that our engineers are looking more in to this.

--------------------------------------
Cat
Logitech Support Specialist

If a reply adequately addresses your technical issue, please click on the "Accept as Solution" and "Give Kudos" button so this information can benefit other users via search.