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gkatz
Posts: 17
Registered: ‎09-20-2009

firmware installing endlessly

first time using the harmony link i launched the android app. after connecting to the harmony link it started downloading a firmware update. after that and for the past 30 minutes the app is "installing firmware".

now, My phone is conneted to my PC during the process. the harmony link is not.

is this ok? what should I do?

plese help

thanks

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Andrew_Low
Posts: 2
Registered: ‎01-26-2012

Re: firmware installing endlessly

This appears to be a common problem with the Android application & HarmonyLink. 

 

Make sure you wait until the HarmonyLink has returned to a green led status, this indicates the firmware update is done.

 

I "resolved" it by rebooting my Android device - force closing the app didn't seem to help. 

 

After reboot, reconnecting to the HarmonyLink was fine.