01-03-2012 08:16 AM
I am getting this every time I try to sync my link. I reset the firmware and changed the name of the link. I have had this running with no isues for 3 weeks and today it prompted me to sign in....I keep getting this message. Any ideas?
01-03-2012 08:25 AM
We are having reports just in the last little bit that some people are having trouble connecting to myharmony.com.
This can cause this message.
Our engineers are aware of this and are actively looking into it.
01-03-2012 09:13 AM
Same problem here ! It's been 3 days now !
My Harmony link is on my wifi network and found by my iphone, but when I enter the password, it goes back on the "link" screen. No sync possible !
And, yesterday, it wasn't even my own id on the start screen ?!
01-03-2012 09:17 AM
I have seen a couple of instances on these forums about a QA email being in the log in screen. For those users it was because the Link was not given a "Room" name yet, but in your case it could be because of the App having trouble connecting with myharmony.com.
01-03-2012 09:46 AM
Right now since it is on our side just keep trying or wait a while and try again later.
01-03-2012 10:29 AM
I just bought the Harmony link, did all the adjustments and since yesterday I've been trying to connect to Harmony Link using my iphone and ipad with no success! On the ipad I get the message: "unable to sync. Please try again.". Until now, not able to use this device! Very, VERY, VERY desappointed !!!!!!!
01-03-2012 01:07 PM
Now im getting error code 12 and error code 3. Anyone else see this. Is this still part of the same issue as before? If so what is the time line for the database/server to be up and running again?
01-03-2012 01:11 PM
We are still getting reports of people having trouble syncing and connecting to their Links. This is not on your end, but ours with myharmony.com.
We do not have an ETA of when this will be fixed.
01-03-2012 02:44 PM
Not sure if this will help.
I reset my harmony to like new, created a new account and added only one device, no activites, and then tried to sync and it worked.
I then added each device syncing each time a device was added.
Finally they all were working again and syncing.