08-12-2008 09:35 PM
10-07-2008 12:23 PM
10-07-2008 03:18 PM - edited 10-07-2008 03:18 PM
It's usually better to e-mail for support rather than phone - or keep doing both until you get response!
Standard ideas for solving this are temporarily to disable firewalls, and to try other USB cables.
11-07-2008 06:13 AM
the computer didn't recognize the remote at all (also not in device manager). the remote shows the usb-connection symbol on the screen but I couldn't connect to the computer.
as soon as I changeng the USB cable everything worked fine. seems to be a problem wih the USB cable included in the harmony package. I'm using one of a mobile HDD now, it's shorter and works fine.