Harmony Remotes - Programming

[mfoley4017]

i have had my harmony one for a little less than a year now and after using it to turn on my components to watch tv the activity button no longer responds.  i have upgraded to the lastest firmware since, reset the remote by removing the battery and updated the remote with no different results.  I can access the devices on the remote, but not the activities.

please help.

[WannabeActuary]

try a firmware update in safe mode

[rhachey]

What remote do you have?

[mfoley4017]

the harmony one.

[mfoley4017]

i am following the instructions from the faq thread for safe mode without any success.  after removing the batter and i am holding down the off button and connecting the usb cable.  the lcd screen is not showing 'safe mode'.  i have tried multiple times with the same result.

[WannabeActuary]

the instructions in the FAQ sticky for safe mode are different for the One, 1000, and 1100.

remove the battery, press and hold the off button while you reinsert the battery, continue pressing the off button until you can see that the remote is in safe mode...then connect it to the computer and manually do a firmware update from the downloads section of the software

[mfoley4017]

still not getting there.  i am holding down the off button while re-inserting the battery and the remote assistant comes up.  as i keep holding the button the screen just times out--no safe mode???

[WannabeActuary]

hmmm.....try searching the logitech support site for instructions on putting the One into safe mode

[WannabeActuary]

these are the instructions I'm finding...

1. First we are going to put your remote into "Safe Mode". To do this, take out the battery and disconnect the remote from the USB cable
2. Hold down the Off button (keep it pressed continuously) and place battery back into the remote
3. Keep pressing the OFF button for another 10 seconds. The remote will then display the Logitech logo with the words "Safe Mode" below. If it does not, please go back to Step 1

[mfoley4017]

it keeps going straight to the remote assistant . . .