Reply
Logi Nu
bjulien
Posts: 3
Registered: ‎12-30-2008
0
Accepted Solution

Harmony 550 & DirecTv HR-21 - cannot set up "Watch TV" function - help!

[ Edited ]

Just setting up my new 550.  I have entered the TV (Samsung LN-T5265F), receiver (Onkyo TX-SR605) and Satellite DVR (DirecTv HR-21) and all have been accepted.  When I go to SET UP NOW on "Watch TV", I am being told that "None of your devices can change channels" and I am being asked to add another device.  It's like the remote is not realizing that the HR-21 is a Satllite box/DVR.

 

Anyone know how to fix this?

Message Edited by bjulien on 12-30-2008 08:55 PM
Logi Legend
WannabeActuary
Posts: 12,378
Registered: ‎08-25-2006

Re: Harmony 550 & DirecTv HR-21 - cannot set up "Watch TV" function - help!

new activity...select 'manual' at the first choice, then watch tv, then watch non-tivo PVR (the HR-21 is a DVR, right?)...that should get you fixed

Samsung LCD HDTV (LN52B750), Scientific Atlanta HD DVR Cable Box (Explorer 8300HD), Panasonic BluRay Player (DMP-BD55), Onkyo Receiver (TX-SR806), XBox 360, Nintendo Wii, SlingCatcher....all with my Harmony 1100 w/ Wireless Extender
Samsung LCD HDTV (LN40B640), Scientific Atlanta HD DVR Cable Box (Explorer 8300HD), Panasonic Blu-Ray Player (DMP-BD60), SlingCatcher, Monoprice HDMI Switch (HDX-501)....all with my Harmony 900 w/ 2 Blasters

(Note: I am not affiliated with Logitech®, Inc.) Have you seen the FAQ Sticky? Useful Links Definition of Delays
Logi Rook
Urg2
Posts: 56
Registered: ‎12-28-2008
0

Re: Harmony 550 & DirecTv HR-21 - cannot set up "Watch TV" function - help!

Contact Logitech Support. They should be able to change the device type. It does not appear to be an option of the normal configuration software.
Logi Legend
WannabeActuary
Posts: 12,378
Registered: ‎08-25-2006
0

Re: Harmony 550 & DirecTv HR-21 - cannot set up "Watch TV" function - help!


Urg2 wrote:
Contact Logitech Support. They should be able to change the device type. It does not appear to be an option of the normal configuration software.

I doubt that's the case...the HR-21 has been around for a while and I'm sure we would have seen A LOT more of these posts...I think it's a quirk of the automatic vs manual activity setup...

 

personally, I think logitech should remove the automatic option, as the manual option only asks a few questions and is pretty straightforward


Samsung LCD HDTV (LN52B750), Scientific Atlanta HD DVR Cable Box (Explorer 8300HD), Panasonic BluRay Player (DMP-BD55), Onkyo Receiver (TX-SR806), XBox 360, Nintendo Wii, SlingCatcher....all with my Harmony 1100 w/ Wireless Extender
Samsung LCD HDTV (LN40B640), Scientific Atlanta HD DVR Cable Box (Explorer 8300HD), Panasonic Blu-Ray Player (DMP-BD60), SlingCatcher, Monoprice HDMI Switch (HDX-501)....all with my Harmony 900 w/ 2 Blasters

(Note: I am not affiliated with Logitech®, Inc.) Have you seen the FAQ Sticky? Useful Links Definition of Delays
Logi Nu
bjulien
Posts: 3
Registered: ‎12-30-2008
0

Re: Harmony 550 & DirecTv HR-21 - cannot set up "Watch TV" function - help!

Thanks for the quick response WannabeActuary...problem solved!
Logi Guru
OzzyIan
Posts: 1,061
Registered: ‎05-07-2008
0

Re: Harmony 550 & DirecTv HR-21 - cannot set up "Watch TV" function - help!

I aggree with WANNA totally. 

 

You HAVE to use the MANUAL setup option for some reason.  The other stuffs up. 

 

Also, when you initially register your remote to the software, it takes you into setup.  That NEVER works right either.  Just add one dummy device initially, then delete it, and then start setup on your own.

Logi Legend II
hhatkin
Posts: 15,518
Registered: ‎02-08-2008
0

Re: Harmony 550 & DirecTv HR-21 - cannot set up "Watch TV" function - help!

Another reason why "automatic" is useless and could safely and beneficially be removed.

I just tried it to see what it would come up with - from all my devices just two options, Watch Movie and Play Game.

The first selected TV, amp, and DVD/VCR combo in an Activity that I already have; the second a device that has nothing to do with games.

Point taken?

Logi Legend
WannabeActuary
Posts: 12,378
Registered: ‎08-25-2006
0

Re: Harmony 550 & DirecTv HR-21 - cannot set up "Watch TV" function - help!

each time I've programmed a harmony, I add all the devices, then cancel when it wants me to setup activities...that updates the remote with the devices....I do some device level command testing, then go back and setup activities manually, learn any commands if needed, etc...

Samsung LCD HDTV (LN52B750), Scientific Atlanta HD DVR Cable Box (Explorer 8300HD), Panasonic BluRay Player (DMP-BD55), Onkyo Receiver (TX-SR806), XBox 360, Nintendo Wii, SlingCatcher....all with my Harmony 1100 w/ Wireless Extender
Samsung LCD HDTV (LN40B640), Scientific Atlanta HD DVR Cable Box (Explorer 8300HD), Panasonic Blu-Ray Player (DMP-BD60), SlingCatcher, Monoprice HDMI Switch (HDX-501)....all with my Harmony 900 w/ 2 Blasters

(Note: I am not affiliated with Logitech®, Inc.) Have you seen the FAQ Sticky? Useful Links Definition of Delays
Logi Legend II
hhatkin
Posts: 15,518
Registered: ‎02-08-2008
0

Re: Harmony 550 & DirecTv HR-21 - cannot set up "Watch TV" function - help!

Yes, get the Devices right, then go back for the Activities.
Logi Rook
Urg2
Posts: 56
Registered: ‎12-28-2008
0

Re: Harmony 550 & DirecTv HR-21 - cannot set up "Watch TV" function - help!

I was thinking of writing up a step - by - step for that initial testing of your devices and choosing the power and input settings. Has this been done somewhere?