09-10-2009 11:32 AM
Solved! Go to Solution.
09-10-2009 11:54 AM - edited 09-10-2009 01:25 PM
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09-10-2009 12:00 PM - edited 09-10-2009 12:00 PM
Welcome to the forum.
It's a pretty basic one not to have run into, but it IS the usual explanation!
If not in this case then let us know.
09-10-2009 06:34 PM
09-11-2009 05:00 AM
Are they classified as different types of device so that one gets recognised as a channel-changer and the other doesn't?
I had a similar problem with PVRs - one was classified correctly, the other not.
09-11-2009 07:03 AM
Sounds like that's the problem. I've seen the same issue with some cable boxes as well. My guess is if a user created the device and didn't name the channel up/down commands exactly as logitech expects, then whatever automatic classsification mechanism they have won't recognize it. In those cases the database team needs to manually review new device additions to make sure they're classified properly.
Maybe a poll is in order, so we can keep a running list of these problem devices.
- Directv H-21
- Motorola DCH-6200
09-11-2009 07:23 AM
Something like that happened with my PVRs. Logitech support simply would not accept what two of them are, and I finished up by sending a copy of one of their Manuals to confirm exactly what they could do - which finally convinced them so that they made the change!
Fortec Passion Star