Welcome to the forum.
The forums are for users to exchange experiences and ideas with each other.
They are not the preferred option for communicating with Logitech.
That can be done simply, by using the e-mail forms at the end of the general Troubleshoot and in the Tip Center - or as listener wrote, while I was laboriously typing.
There can be few users who do not have criticisms of the software, and many of us regularly do pass those on to Logitech.
However its purpose is for setting up simple devices that control simple audio and video devices, not for controlling the flight deck of an airliner or a nuclear power plant, so we really don't expect it do much more than ask us a few questions and accept our answers.
As one who uses it more than most I do find the timeouts annoying, as you do, but they do not happen after 10 minutes, and when they do happen nothing is normally lost.
Again the format, layout, and limited size, are all disadvantages, but far from major ones.
Many ordinary users, who may use it once and rarely again, have told us how easy the structure makes it for them to perform the basic operations of setting up their devices.
Of course to us experts (!) the combination of radio buttons on one side with additional next buttons at the other looks like ancient technology and is tiresome to work with, but to them it is a way of being guided to make the right settings as quickly as possible.
Perhaps there should be an alternative version, for the experts, including "home theater installers" - but I think I would still stay with the current version, along with the amateurs.
