Harmony Remotes - Software/Firmware

[iZ30]

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KTrout wrote:
Got this response (finally!) from "support":

"Thank you for your recent inquiry about your Harmony Remote

We are currently experiencing an issue with the 670 after a recent web update that the physical activity buttons no longer work . This is an issue we have identified and we are currently working on an update to address this issue. All the activities will still work by choosing the activity from the more activities button on the remote. We apologize for any inconvenience this has caused ."

So, they are aware and claim to be working on a fix.

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Thanks for the update!

Message Edited by iZ30 on 08-17-2008 12:28 PM

[iZ30]

So... any news on that?

[KTrout]

No good news. When I opened the software last night, it downloaded six updates, including the latest announcement from logi confirming what we all know, that this latest update was a fiasco. There is no ETA for a fix for us and they reaffirmed their "workaround", using the More Activities button.

Hopefully we will get good news soon. This is simply annoying.

[jt6572]

i love my 670, but this is starting to take too long to fix.... how come this seemingly simple error is taking so long to fix?!

well, not that i know anything about the programming or anything, but i really wish i hadnt updated my harmony software and could use the activity buttons again...

please logitech! help your faithful 670 owners!! 

[MeSue1]

ARG... I wish I had known about this before I made changes to my settings earlier today.

[KTrout]

I find it totally unacceptable that this issue isn't resolved yet. I just tried to update my software (again) and updated the remote itself with no satisfaction. It still won't let me use the customized buttons as I set them up on the computer. Has anyone else found any success in this situation yet?

[rhachey]

You can contact support and they will fix it for you

[RoyR]

I PMed Eric to get my remote fixed, then realized it wasn't so hard to fix this problem (at least for my case).  I had been using the "Listen to Music" button for my "Play XBox 360" activity.

I took away the association of the Listen to Music key with "Play Xbox 360", then added the default "Listen to Music" activity and configured it to work my Xbox and TV.

So, I'm fine now and will get the fix whenever it is available.

I hope this is helpful to others.

[GLW]

another longtime customer here that also can't customize the activity buttons since the upgrade. I went directly to tech support back in late august rather than coming here. they replied then that they were aware of the problem and it would be fixed 'soon'. so it's not new to them as has been claimed subsequently.

while not the end of the world, this is dreadful customer support. first, basic activity button usage defects should never get through their quality control testing before doing an upgrade. it's not an obscure function, it should be something they test for every time. secondly, the slowness in fixing it, in fact 60 days later they cant even say when it will be fixed is ridiculous.

logitech, I have 3 of your remotes. none of them work as intended.

you aren't listening. fix this. now.

Message Edited by GLW on 10-11-2008 01:57 PM

[rhachey]

As in message 27 above, contact Logitech Support and they will fix it for you