Harmony Remotes - Software/Firmware

[Cayp]

The Harmony software 7.5 was released as follow:
http://forums.logitech.com/logitech/board/message?board.id=remote_software&thread.id=5023

[sparker]

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Cayp wrote:
The Harmony software 7.5 was released as follow:
http://forums.logitech.com/logitech/board/message?board.id=remote_software&thread.id=5023

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That link is dead. Did they pull the release? >>>>>>>>>>>> [UPDATED 9/7-6:54pm MST] The link seems to be working now. Ignore the dead link message....

Steve

Message Edited by sparker on 09-07-2008 05:54 PM

Message Edited by sparker on 09-14-2008 05:45 AM

[Cayp]

I've just checked the link. It's still good.

[GGekko]

I have 7.5 installed
The remote automatically connected to my network and is on and shows green light
the plug light shows on remote
OS 10.5.5

The software screen continues to show "Plug the USB cable into remote" and shows the animation icons of the globe,laptop and remote passing the information

I have reinserted the USB and to no avail I still have the issue
Any suggestions would be appreciated.

[EricHarmony]

Hi GGekko,

I would recommend contacting technical support for assistance with that issue.

Regards,

EricHarmony

[Azhrei]

I want to warn anyone who might be a Java developer or who has installed Java extensions that the Logitech Harmony software v7.5.0 doesn't seem to play nicely when extensions are added.

First some background. When an application needs additional libraries, those libraries can either be put into an application-specific folder (such as the .app folder on the Mac) or into a system-wide location (such as /System/Library, /Library) or a user-specific folder (such as ~/Library). In the case of Java, this means /System/Library/Java, /Library/Java, or ~/Library/Java.

Logitech has chosen to put the dom4j-1.4.jar file into their application-specific directory, but as a developer I have placed dom4j-1.6.jar into my ~/Library/Java/Extensions directory. And extensions are searched prior to the application default directory. I noticed that Logitech had included their own "class loader" (which loads the Java software on-the-fly) and I didn't think the extensions would be an issue, but apparently they are.

The long and short of it is that my installation of the Harmony software doesn't work unless I rename my ~/Library/Java/Extensions directory to a different name when running the Logitech software. I then have to rename it back when I'm done. This is a nuisance to say the least; I'm going to be investigating this on Sun's web site (java.sun.com) to see if there are other solutions, but I wanted the folks here to know in case they have problems.

Cheers!

[GoHawks]

I'm hoping that someone here has some ideas for me.  I upgrade to 7.5.0 on my Macbook Pro running 10.5.5 with all the latest patches and software.  Since the upgrade I can no longer run the Harmony Remote software. When I try and run it it shows up in my dock for about 10 seconds and then disappears (crashes).  The only log info I can find in the console is this:

10/8/08 Oct 8, 3:31:25 PM [0x0-0x1a51a5].com.logitech.harmony.cappuccino.client.logitech[15840] Port : 3215 

I have uninstalled and reinstalled more times than I can count. I've done it by deleting manually, following the instructions here, and using the uninstaller that comes bundled with the .dmg bundle for 7.5.0.  

I opened a case with Logitech via their support site here and so far it has not helped. There suggestions have been as follows:

1. Go to java.com and install the latest java. With a Mac you can't do that, it directs you to the software update service on your box. In the middle my issues Apple did release  a new version of Java, which I applied, but it made no difference. I even tried uninstalling and re-installing after that update.

After sending back a no-go with that suggestion I received this suggestion:

2. Please download the latest client from .... , uninstall using the un-installer, and install the new version.

Well, I had done this no less than 10 times over the last couple of weeks but I did it again today, in case the version is newer, but the same issues, still can't run it.

I started using Harmony remotes over 2 years ago, and have run the Harmony software on this laptop the entire time, updating whenver new versions came out and have never had an issue until now. I'm at a loss on how to get this to work.

Oh, I have tried the verify and repair permissions thing on my Macbook Pro via Disk Utility a couple times as well. Most recently today.

I got another update on my support case this afternoon. It sounds like support doesn't have any other ideas because they are not recommending I simply use the web interface to manage the remote from now on.

I'd really like to use the actual software on my mac but that is appearing to be less and less likely.

Message Edited by GoHawks on 10-08-2008 05:24 PM

[hkitching]

See David Alison's Blog for some hints on using Harmony with a Mac.

http://www.davidalison.com/ 

[GoHawks]

Thanks, but it doesn't address my issue of hte latest downloadable software failing to start.  So far I have not been able to find a solution to this, nor has Logitech Support.

[EricHarmony]

Hi GoHawks,

Please try updating your java from the following link. A lot of issues stem from the preferred Java version being incorrect in your java settings. This should help. Please let us know if it doesn't (or does). http://www.apple.com/support/downloads/javaformacosx105update2.html

Thanks,

EricHarmony