09-14-2008 02:10 PM
I have installed the newest Software 7.5.0 and Firmware 2.6 on my Harmony 555 (German) or 550 (English).
When I start the update the error "Step failed Adding text to an XML document must not be null" appears. The detzails of the log are:
Getting remote control information
Logitech Harmony Remote Software version: 7.5.0
Hardware version: Board 2.5.0 (0xFF:0x12)
Firmware version: 2.6
Getting remote control information - Successful
Checking version information
Checking version information - Successful
Waking the remote control
Waking the remote control - Successful
Getting remote control states
Getting remote control states - Successful
Uploading remote control information to web
Initializing the remote control. Please wait...
null : null - The information was not sent. Check your USB cable and try again. If the problem persists, contact customer service.
Adding text to an XML document must not be null
I tried to different cables and deactivated my Kaspersky Firewall but nothing changed. I also deinstalled and reinstalled the Harmony Software. No change, the problem persists. I deleted the two new activities I have added. No change.
Please give advice how to solve the issue.
09-15-2008 07:12 AM
09-16-2008 02:48 PM
09-18-2008 12:37 PM
10-20-2008 03:01 PM
You just made my day. My Harmony 525 gets the programming right about 1 out of 10 tries. The support told me to hook up to external power, wich I allready had. After reading this thread I hooked my HP nc6220 to my port replicator (docking station) that has a stronger power supply than the travel adapter. Bam, it programmed 100% clean on first attempt. I even reprogrammed a couple of times just for fun, 100% every time.... Thanks again.