Harmony Remotes

[SandManx]

I had my 880 for two days before it began repeating commands for both DirectTv and Xbox360.  As indicated in other threads I went to troubleshooting for each device and reduced the repeat.  Ultimately I have it set for "0".  Commands are still being sent between and and 3 times. 

Next I tried creating a new account and starting from scratch.  Same problem. 

Can anyone suggest a solution?   Thanks in advance for any help.

[theshortbuss]

I just got the 880 yesterday and I'm having the exact same issue. It looks like every command is sent 2 to 3 times even though I have it turned all the way down to zero. Between this problem and the dead servers last night I wonder why these remotes have such good reviews.

[mrob]

I have had my 880 for well over a year and haven't had any problems with it at all.  Last night it was working fine, but I purchased a new DVD player so I loaded up the software to remove the old device and activity and replace it with a new one.  That process went great, however now I'm getting repeating commands on all devices just like this.

I'm extremely frustrated because I don't think there is anything wrong with the hardware since it was working great immediately prior to my updates.  The updates were very normal changes to the device ... nothing that I haven't done several times since I owned the product.

Since it's apparently a global hypersensitivity with the buttons (I can get it to only send one command, but it is very very difficult to push the button so quickly and softly), I highly doubt this is related to the 0-5 option that can be found under the individual devices.  These devices (other than the new DVD player) have been running for months at the default setting.  Now, they are all receiving commands 2-3 times with normal single button presses.

I think some sort of bug was introduced when the server pushed the new data to the remote.  Everything I have tried to get it back to normal has failed.  Hopefully someone from Logitech sees this thread and fixes this ASAP.

Message Edited by mrob on 08-08-2008 02:18 PM

[Synseer]

I just started having the same issues. Must be a software issue. Hope they fix this soon it's rather bothersome.

[hhatkin]

This seems to have suddenly started happening to several 880s and 890s - have you all reported it to Logitech support?

[theshortbuss]

I just got off the phone with Level 2. Looks like there was a database or server change put through last night that is causing this problem with the 880s. The tech said that it's such a big problem that they will either have a rollback or fix tomorrow. Try updating the remote again tomorrow afternoon, there should be a fix by then.

[bevhoward]

Just tried to run the software (Fri 5pm cdt) and it's still broke.

Based on the posts, would strongly recommend than no one update their remote until this passes as if it does create problems, there will be no recourse for the remote until then.

Beverly Howard

[tboo72]

Im having the same problem as well. It happend after I made some changes on Thursday night. I was using the older software, though: 7.4.1.

[bevhoward]

The software is based on the Harmony server(s)... as far as I can tell, there is absolutely nothing related to the user's remote stored on the pc... the only modified file I spotted releated to the user's login preferences.

What's on the pc is primarily java code and a few other components such as dll's. When this software starts, it immediately goes to the Logitech servers in order to run "browser like" code remotely.

From my programming experience (not based on any specific knowledge of the current problem or the setup of Logitechs servers,) my concern is that doing anything with the software when there are server problems has the potential to change the remote's setup even if the remote is not connected. I would assume that when the Harmony techs sort this out, one possibility is that they might revert users to setups that were "known good" before this problem began.

In that case, the worse would be that setup changes made since that restore point might be lost, but, in the mean time, it looks as if a connected remote has the possibility of having it's setup corrupted which would not be correctable until the current problems are addressed.

Beverly Howard

[SandManx]

Thanks for all the responses.  I'm glad to know I'm not the only one having the problem. 

It's a shame. It really worked great until yesterday.  I'll wait until Monday and if the problem isn't fixed by then I'll pack it up and send it back to Amazon and post negative feedback.  Good thing I didn't pay for shipping. 

I would be a bit irritated if I owned this product for a while and it worked until Logitech changed things last night.