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Logi Browser
PepsiMaxIst
Posts: 10
Registered: ‎01-26-2012
Accepted Solution

Big Problem, cant use my remote

[ Edited ]

Step failed Uploading remote control information to web : RRL_IOException_/xmluserrfsetting - The information was not sent. Check your USB cable and try again. If the problem persists, contact customer service.

 

Initializing services
Getting remote control information
Logitech Harmony Remote Software version: 7.7.0
Hardware version: Board 0.1.15 (0x01:0x49)
Firmware version: 7.4
Region [0]: 6.5
Region [1]: 7.4
Region [2]: 7.4
Region [3]: 7.5
Region [4]: 0.0
Region [12]: 7.4
Region [14]: 7.4
Region [16]: 2.4
Getting remote control information - Successful
Checking version information
Checking version information - Successful
Waking the remote control
Waking the remote control - Successful
Getting remote control states
Getting remote control states - Successful
Uploading remote control information to web
Initializing the remote control. Please wait...
Uploading remote control information to web : RRL_IOException_/xmluserrfsetting - The information was not sent. Check your USB cable and try again. If the problem persists, contact customer service.
Finished

 

I was updating my remote and now my remote is stuck with this messages, can anyone help me ???

Logi Master
idicev
Posts: 652
Registered: ‎04-23-2011

Re: Big Problem, cant use my remote

You could try rebooting the remote by removing and replacing the batteries.

Logi Browser
PepsiMaxIst
Posts: 10
Registered: ‎01-26-2012

Re: Big Problem, cant use my remote

Does not work :smileysad:

 

Tried to remove the battery for few minutes, but nothing works :smileysad:

Logi Browser
PepsiMaxIst
Posts: 10
Registered: ‎01-26-2012

Re: Big Problem, cant use my remote

[ Edited ]

Problem solved, I found out that I had to put the remote into Safe Mode and then I could restore the firmware, and now it works fine :smileyvery-happy: :smileyvery-happy:

 

Used this to help me

 

http://forums.logitech.com/t5/Harmony-Remotes/harmony-900-White-screen/td-p/454866

Logi Master
idicev
Posts: 652
Registered: ‎04-23-2011

Re: Big Problem, cant use my remote

Excellent!

 

Thanks for the link to the solution :smileyhappy: