Harmony Remotes

[teeview]

Hi,

I've just got the Harmony 1100. 

After several attempts, I was successfully able to program the remote and control a couple of devices.

Then I decided to add a RF extender to control one device.

Since I added it, I can't update the remote anymore.

I get stuck while updating with this message :

"Step failed Checking version information: Warning: This update may not be intended for the remote control. - The information was not sent. Check your USB cable and try again. If the problem persists, contact customer service.

Step 1 of 4 Dowloanding settings

7% Complete"

The extender seems to have been updated successfully but not the remote.

Of course I have contacted the customer support but they really take their time to answer.

It's really frustrating.

I am using it under Snow Leopartd 10.6.6 in 32 bits.

Both the Harmony and the RF extender are plugged to the computer.

I have already updated both software and firmware on the remote.

Please help !!

Thanks in advance,

TW

[towboy123 Logi Legend · Accepted solution]

You must update the RF Extender first then the 1100

They cannot be connected at the same time

[teeview]

Thanks. It worked but before I received your answer I put the extender on the Safe Mode.

I don't know if it was the combination of putting the extender on Safe Mode and disconnect the extender while updating the remote that works or just disconnect the extender.

But now I cannot put the extender back to normal mode. How do I do that ?

It doesn't work this way.

Thanks again,

Regards,

TW

[towboy123 Logi Legend]

You have to update the firmware on the Extender