02-02-2009 05:34 PM
02-03-2009 09:19 PM - edited 02-03-2009 09:23 PM
Upgrading the firmware is a good troubleshooting step however I gather the LCD screen is still blank. Since this has already been done, I would suggest you contact Technical Support by clicking here. They may have addtional steps, or can assist moving forward with warranty submission.
To ensure that this process moves quickly, I suggest you include the following:
Harmony Remote login ID :
PID Remote (found under the battery on the remote) :
Postal / ZIP code:
12-29-2009 08:19 PM
Yes, I have the exact same problem. The remote seems to function properly and the back light works, but there is no text in the display anymore. I do not believe it is under warranty anymore. Is there anything left to be done but wait for total failure?
12-30-2009 04:56 AM
Sorry to hear about the display on your remote. I would suggest you contact Technical Support for further options. See the FAQ below
If you are not able to contact Support, you can send me a PM with your email address and Harmony Login ID and I will gladly forward the details for you.