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DAS75
Posts: 13
Registered: ‎06-27-2010

Favorite channels setup for Arris (Shaw Gateway system)

Entered in the channel numbers (and icons) into a One, 650 and 700 (one remote for each of the MP2000 Portals) but nothing happens when channels selected. Looking for suggestions.

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Spellbound
Posts: 940
Registered: ‎09-19-2012

Re: Favorite channels setup for Arris (Shaw Gateway system)

Hello DAS75,

           What device type did you use for Arris Media Player Family? Is this a channel changing device?

Spellbound
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Logi Browser
DAS75
Posts: 13
Registered: ‎06-27-2010

Re: Favorite channels setup for Arris (Shaw Gateway system)

The Arris Portal is the MP2000NA and does the channel changes as well as access the PVR and on-demand services.

 

When I enter the channels on the remotes number pad, I see the channels displayed on the TV and the channel changes. When a favorite selected nothing is displayed on the TV nor any change in channel. Both cases I see the tranmit icon on the remote.

 

Since orginally posted I've been trying the troubleshooting in the software as see now the One is working now but still not the 650 or 700 on the other Portals. Not noting any difference though on set up.

 

 

AAlso wasn't sure which forum to use, also posted in the "remote control software" forum here .