05-12-2013 11:31 AM - edited 05-12-2013 12:07 PM
I have my Harmony 1100 for several years.
I currently have a new laptop (Asus G75) with Windows 8, and a new Swisscom TV box with a new remote.
I wanted to update my Harmony 1100 and then configure the new Swisscom hardware.
But my remote is not recognized by the software :/
After dozens of attempts to install / uninstall software "LogitechHarmonyRemote7.7.0-WIN-x86.exe", conducting cleanups registry, by plugging the remote or not, there is nothing.
When I plug my remote, Windows makes a sound indicating the connection of something, but apparently it uses a composite basic USB drivers, not a logitech specifique one.
Can you help me?
Here som pics :
Solved! Go to Solution.
05-12-2013 02:34 PM - edited 05-12-2013 02:35 PM
If all DIY software and firmware debugging has failed, then there is usually a flaw in the processor.But, make sure you have exhausted all attempts at connectivity. All of these options should be attempted before the hardware is declared defective:
Exhausted? Me too! Let me know how it goes.
05-13-2013 05:17 AM - edited 05-13-2013 06:07 AM
I just have tried the "Try a different computer altogether." and it works.
Thank you very much.
I just think I have to install the correct drivers of the Harmony 1100 remote, to make it works correctly, but I dont know exactely how to do that without using the software installation process.
Can you send me the W8 64bit usb3 Harmony1100 drivers ?
05-13-2013 05:26 AM
05-13-2013 05:33 AM
They must, but they don't ...
This is the problem I have, i think the software installation process think I have already the good driver and don't reinstall it.
When I plugg my remote the W8 make a sound to significate to me that à new hardware is connected, but on the screen of the remote there's no USB logo displayed like I see whene plugged on my other computer.
Thank you for your help.
05-13-2013 06:23 AM
I've heard of some folks having trouble using 3.0, but I don't think there is any official guidance posted one way or another. Still, I'm going to add that to my 'checklist' because it's just another variable that should be looked at during debugging.
01-27-2014 09:09 AM
I also got Harmony 1100 with same problem. My operatingsystem is Windows 8.1 x64. I got the same symptoms. The display on the Harmony dont show the USB connection.
Does not matter wich port i connect to.
Cant understand why Logitech cant fix this problem sence may 2013...????