Harmony Remotes

[apilbeam]

Hi All,

I have had a Harmony 1100 for a while now, I set it up when I first got it and got things configured fine, had to teach it a few commands for my media centre to work properly but after a day or two I got it all sorted.

Recently I changed some of my devices and got rid of some others, so I deleted my activities and devices and started again. although the Compro Videomate 300 is in the database, not all the commands actually work. (the back button for instance). when I asked the remote to learn new commands, it didnt pick up any input from the Videomate remote. I tested the remote itself and it is working fine, all the commands work perfectly, but the harmony remote will not pick them up. Just to check my sanity, I asked it to learn commands from my Projector remote (Sanyo wxu10b, not that it matters) and the same thing occurs, the remote doesnt seem to be recieving any IR commands.

After a quick look online, i tried a firmware update (which reinstalled the same firmware anyway) and still, no joy. so i tried it on another computer, downloaded the Harmony 7.7 remote software and logged into my account, tried again and nothing.

The Harmony controlls the media center fine with the pre-programmed commands but the ones that are missing are ones I really would like to use.

Any Suggestions?

apilbeam

[rhachey]

When you try to teach commands to your Harmony, use as short a press of the key on the original remote as possible.  If this still doesn't work, in the learning area, select Custom at the bottom of the page and learn the commands as Raw.

[apilbeam]

Thanks for your reply. I have tried long and short keypresses with various different keys but neither of them work. as far as I can see, you can only learn RAW commands if the commands are already in the database. the commands I need to learn are not, I need to use the "Learn New Command" option.

apilbeam

[rhachey]

No, not true, in the learning area at the bottom of the page you will find MyNewCommand highlight it and type in a new command name, you will have to learn the command twice, the first time it will be learned as analyzed, you will have to select the command again, it will appear at the bottom of the list of commands, select it and select learn command as Raw.

[apilbeam]

Unfortunately, my issue lies before then. the command cannot be learned the first time, the remote just doesnt detect any commands. all iI can do is Skip or Cancel, the new command stays highlighted in orange.

[rhachey]

Where are you pointing the original remote on the Harmony?  If you are pointing it at the front of the 1100, that is the wrong place. There is another IR window on the 1100 for teaching.  I am not sure where it is on the 1100, on my 900, it is on the bottom end of the remote