09-28-2009 06:13 AM
My Harmony 520 has a blank screen (the screen and backlights illuminate, but there is no text on the screen)! I changed the batteries several times. I've updated the software and the firmware. The remote backlights illuminate when I pick the remote up. They also illuminate when I press any of the following buttons: On/Off, Activities, Devices, Help, the four main activity buttons on either side of the screen, and the two left/right buttons below the screen. However, the backlights do not illuminate when I press any of the other buttons. How do I get the text to once again be displayed on the screen - there is no text at all! Pls help!
09-29-2009 01:06 PM
Sorry to hear about the LCD screen on your Harmony 520. It appears that you have done all the troubleshooting to try and restore the screen so I would suggest you contact Technical Support. Within the Harmony software click Support, then click the Contact Us tab. You could alternatively send me a PM (private message) with your email and Login ID, and I would be glad to forward your case to them.
12-14-2009 08:30 PM
It is a hardware failure with no know fix. Contact support to see what options you have.
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03-03-2011 03:54 PM
I'm having this same issue and when I contacted Logitech, they were of no help what so ever. Because my roomate used the remote first for a month, then gave it back to me, they're nitpicking and calling the remote "second hand" and refusing to do anything about it.
I have to say, Logitech Customer Support has been the worst experience I have ever had. You can't get through to ANYBODY to try to help on the phone without paying $30, and even then there are no guarantees. E-Mail support doesn't look to help you, they look to find a loophole so that they can avoid helping you. I'm really not impressed.
Funny enough, I used to LOVE the product and was about to convince my girlfriend to buy her dad the Harmony 900 which retails for $450 here. FAT chance. Logitech will lose my business if their support team doesn't find a solution to their failed hardware issue