08-30-2009 10:45 PM
Love my Harmony 550, but suddenly the on screen text is not displaying. The blue backlight still works, but not the text. I already replaced the batteries and that is not the issue. The remote still works, but the screen display does not (which makes the remote less than totally useful).
08-30-2009 10:53 PM
Hi and welcome!
First thing is to search for stuck buttons, remove the batteries and massage each and every button. If this doesn't help try a firmware update in safe mode. For a 'how to' refer to section 21 in WA's FASQs, just click the link in my signature. If the problem still persist afterwards, it seems to be hardware related, you need to contact Logitech support then.
08-30-2009 11:07 PM
08-31-2009 12:18 AM
so Logitech support is your only choice. When the remote is still under warranty they will replace it. If not, they should offer you a 50% discount on the purchase of a another remote from their online shop.
09-27-2009 07:04 PM
Contact Logitech support if a firmware update in safe mode did not help
If you are looking for official Logitech Customer/Technical Support, please >> CLICK HERE <<.
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09-28-2009 11:36 AM - edited 09-28-2009 11:37 AM
Hi, I was just wondering if this issue was ever resolved? I am having the same problem with my Harmony 550.
Then report it to Logitech support, and please let us know what they do to resolve the problem, as it has been reported several times recently.
09-28-2009 01:47 PM
Yup. Already did. They suggested that it is likely a simple hardware failure such as, for example, a wire that instructs the onscreen text became dislodged. Since I am out of warranty, I bought the new remote with the discount.