Harmony Remotes

[cementhead20]

New user, Harmony 650 - Samsung D7000 TV, Samsung D-570 Soundbar, Sky+, Apple TV2

Listen to Music Activity setup - Switches on Apple, TV and Soundbar - perfect

Watch Movie Activity setup - Switches on Apple, TV but not soundbar

Watch TV Activity setup - Switches onSky+, TV but not soundbar

All settings are setup in the same way so why is there a difference?  Although they have worked correctly on initial setup the Watch TV and Watch Movie options are no longer switching on my Soundbar although the Listen to Music works as advertised?  I have adjusted all the Power and Inter-Device settings up and down and returned them to defaults, removed and re-added each device and still get the same results.

What is different with the Music setup and how to I recreate it's success on switching on my Soundbar?  Any help much appreciated - I'm not a total idiot(!) but I do appear to be missing something, probably obvious.  Thanks.

[rhachey]

First question, is the Sound Bar included in your Watch a Movie and Watch TV Activities?  If the sound bar is included in both Activities, then you may have to increase the Inter-device delay for the sound bar.  With the 650, this is done on the remote and not in the software, press and hold the Help button for 5 seconds to get to the advanced setting area, then select your sound bar and increase the inter-device delay for the sound bar.

[cementhead20]

rhachey,

Thanks for the quick reply - yes, the Soundbar is included in all 3 of the activities I have set up, in an identical fashion.  That is why I don't understand why it works in one and not in the others.  I have tried increasing the inter-device delay on the remote to the max of 2 secs (from 0.5 secs default) with no effect.  The Soundbar does switch on with it's default settings on the Music mode.

The Watch a Movie setup is identical in every respect to the Listen to Music setup yet one works and the other doesn't.  Any other ideas?  Kudos!

[rhachey]

One other thing to check, is Anynet turned off for your Samsung devices?

[cementhead20]

Yes, Anynet+ is turned off on all devices.  Same problem still exists.  After going through the Harmony 'help' section each time it switches the Soundbar on/off on the third attempt (second help attempt).

So, the Listen to Music Activity works as advertised - I set up an additional Listen to Music Activity in exactly the same way and it does not switch the soundbar on!  I have deleted them both, reset them to identical settings and one works while the other doesn't!!  I thought at least I could repeat the success of one and just give it another name but even this does not seem to work.

I am gutted that the setup process is not completely straightforward.  I have three new bits of kit, nothing out of the ordinary, hours down the drain and one more remote sitting on the table!  I actually enjoy trying to solve problems but can't fathom this one yet.  Perhaps it's time for a complete reboot...

Any further help will be gratefully received

[rhachey]

Since Anynet is turned off and you have already increase the Inter-device delay, then I am stumped, time to contact Harmony support to have them look at your setup, something in your profile may be corrupted.