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mt0trip
Posts: 2
Registered: ‎06-28-2010

Harmony 650 Keeps Reseting

I bought a 650 a few weeks back and it is constantly resetting.  If i tap the bottom of the remote, it resets and then is out of sync with my current activity.  I think the battery is loose.  How can I fix this or can I even do anything about it?

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barkeater
Posts: 901
Registered: ‎06-04-2010

Re: Harmony 650 Keeps Reseting

You could try pulling the prongs out a little farther so that they are more snug when battery is installed. 

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rhachey
Posts: 15,980
Registered: ‎05-04-2007

Re: Harmony 650 Keeps Reseting

If you just bought it, I would return it for another.

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mt0trip
Posts: 2
Registered: ‎06-28-2010

Re: Harmony 650 Keeps Reseting

I would return it, but I don't have the box or receipt

Retired Logitech Employee / Moderator (Inactive)
DaneHarmony
Posts: 1,205
Registered: ‎10-27-2008

Re: Harmony 650 Keeps Reseting


mt0trip wrote:

I would return it, but I don't have the box or receipt


Then check out the following FAQ on submitting a warranty claim.

 

http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=1265...

 

Best,

Dane

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windmill
Posts: 1
Registered: ‎01-08-2011

Re: Harmony 650 Keeps Reseting

I have two of these remotes and I was having the same problem with both.  The batteries lose their connection when the remote is set down because they are not held tightly within the remote casing.  I took a sheet of toilet paper, folded it up, set it against the back of the batteries and closed the lid.  This holds the batteries snug inside the remote and  I no longer have the problem.  

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ryandlor
Posts: 1
Registered: ‎01-11-2011

Re: Harmony 650 Keeps Reseting

I'm having the same issue, remote is  a week old.

 

I'd return it but I am assuming Ill have the same issue. Ill try the Tissue paper trick.

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Prizm4
Posts: 7
Registered: ‎01-05-2011

Re: Harmony 650 Keeps Reseting

Unbelievable, I am also having the SAME problem.   Sheesh, I already returned one Harmony 650 due to a distorted LCD screen, and I thought I'd have to return this one as well.

 

But I took the advice of a previous post and put a thin piece of foam on top of the batteries so that the battery cover fits more snugly over the top. So far that has fixed the problem. 

 

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MDmom23
Posts: 4
Registered: ‎12-14-2011

Re: Harmony 650 Keeps Reseting

Thank you!  That fixed my rebooting problem!

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Quin_at_HRR
Posts: 1,621
Registered: ‎07-15-2012

Re: Harmony 650 Keeps Reseting

These batteries can generate a fair amout of heat, so I would use caution regarding the use of very thin tissue paper, etc. A couple of small rubber shims with a little double-stick tape should do the trick.