06-28-2010 10:40 AM
I bought a 650 a few weeks back and it is constantly resetting. If i tap the bottom of the remote, it resets and then is out of sync with my current activity. I think the battery is loose. How can I fix this or can I even do anything about it?
06-28-2010 11:38 AM
You could try pulling the prongs out a little farther so that they are more snug when battery is installed.
06-29-2010 05:29 AM
I would return it, but I don't have the box or receipt
Then check out the following FAQ on submitting a warranty claim.
01-08-2011 02:55 PM
I have two of these remotes and I was having the same problem with both. The batteries lose their connection when the remote is set down because they are not held tightly within the remote casing. I took a sheet of toilet paper, folded it up, set it against the back of the batteries and closed the lid. This holds the batteries snug inside the remote and I no longer have the problem.
02-18-2011 04:14 AM
Unbelievable, I am also having the SAME problem. Sheesh, I already returned one Harmony 650 due to a distorted LCD screen, and I thought I'd have to return this one as well.
But I took the advice of a previous post and put a thin piece of foam on top of the batteries so that the battery cover fits more snugly over the top. So far that has fixed the problem.