Harmony Remotes

[elykoj]

i cant get this sounbar programmed toturn on or off with main button, until i hit the help button and the second try it fixes it and shuts it off so i ackknowledge it that it fixed the issue, but then when i turn all on, soundbar does not power on until i fix it again?? any help guys? i did i product search on this device , but only model comes up is the HW-C450 which 2 years old

[rhachey]

Try increasing the Inter-device delay for he sound bar.  With the 650, this is done on the remote by holding the Help button for 5 seconds to get to the advanced setting area;

[elykoj]

i have tried your suggestion and also the power delay for 3-10 seconds, and still will not power on or off with all. it will work if i go into devices,choose soundbar and then press toggle power on the lcd screen though ?  confused???

[rhachey]

The power on delay has nothing to do with your problem, all that does is tells the device how long it has to wait after powering on before it is ready to accept a command, usually an input command.  Are you sure that you don't have the device set to be always on in the setup?  If that was the case no power on or power off, or power toggle command would ever be sent.

[elykoj]

Where would I check the "always on"? I have been trying to get this working for a week now. I have contacted support twice now and still can't get it right.

[rhachey]

Are you using the stand alone 7.7 software or the myHarmony.com site to program your 650?

[elykoj]

Myharmony site. but i did also try the other site after resetting the remote and had same exact issue. so frustrated right now. numerous phone calls to support as well, and still wont power on/off with my activities??

[rhachey]

In the 7.7 software go to Devices, Your Sound Bar, Settings, Adjust Power.  Be sure that it is set to "I want to turn this device off when not in use"  In MyHarmony go to Devices, Your Sound Bar, Change Device Settings, Power Settings, Be sure that either the first or second is selected, depending on your devices power commands available in the database, either one button for both on and off, or one button for on and another button for off.  On the next screen be sure that the power commands or command is selected

[elykoj]

Is the 7.7 software not the myharmony.com?

[rhachey]

No they are 2 completely different setup methods, the 7.7 software is a stand alone software which requires access to the web and the MyHarmony.com is a web based setup.  The 7.7 software can be downloaded here and requires a new user account, and your settings from MyHarmony cannot be transfered to the 7.7 software.