Harmony Remotes

[lardconcepts]

EDIT and UPDATE: Left the batteries out for 30 minutes, cleared cache and cookies, tried on last time and... it connected and restored my settings! So, how do I now add a macro/sequence to a remote which has been setup via MyHarmony?

I'll leave the rest of the old message below in case it applies to anyone else...

So, I got my Harmony 700, and I swear I never saw a software CD.

But I set it up via the MyHarmony website. The icons, the activities, the favourite channels and so on.

Took over 2 hours to get it "just so". And then I went to add sequences, or macros. 

You know, "menu, down, right, right, enter, exit" - the thing you buy a remote like this for.

Call me an idiot, but I couldn't find anything about it in the MyHarmony docs, guide, online help etc.

So, I downloaded the official Harmony Remote 7.7.0 software, tried logging in with MyHarmony details, it didn't work.

So I created a new account with exactly the same username and email as the MyHarmony software, selected the option to use my existing remote, let it connect and.... no devices. I closed the app, unplugged my remote - DISASTER! Nothing!

In a panic, I fired up MyHarmony, and 1/3 of the way through, every time, it says "cannot communicate - unplug your remote and reconnect". I've done that, I've taken the batteries out, I've rebooted the computer. Still it won't talk.

So, my two questions are this:

1: How to I recover the settings I had before?

2: Why is it so difficult to find macros in MyHarmony (and where are they?!?)

3: At least the guide tells me how to use Macros in the software, am I doomed to starting over and setting everything up all over again if I switch from MyHarmony to the PC software?

[rhachey]

You can't have the 7.7 software loaded in the taskbar at the same time you try to connect to MyHarmony.com. You cannot transfer settings from MyHarmory to the 7.7 software.

[lardconcepts]

I'm sure they weren't loaded at the same time - it's possibly that MyHarmony was still running in the background.

When you say I "can't transfer from myharmony to 7.7 software", how do you mean? I just want to ADD to the settings which are already on the remote, to add the most basic and essential of functions, and the reason I bought the remote... a macro (or sequence as Logitech call it).

I've been searching the forums and found a couple of people saying that you can't add this most basic functionality via the MyHarmony software - someone please tell me this is a misunderstanding? Surely Logitech wouldn't have released it out of beta without fixing that bug pretty quick?!

So, the question now is:

How can I add a sequence to my very carefully programmed remote which has been setup via MyHarmony.com?

I also want to do another most basic of functions - rename my devices. Again, 2 hours of googling, rtfm, searching the FAQ and I can't find how to do this. But I read reviews elsewhere where people talk about renaming devices.

If sequences can't actually be done as Logitech said, does anyone know if Logitech direct will take back a remote after 3 weeks, and I'll just stick to my £15 previous remote which DID have sequences.

[rhachey]

If you programed your remote using MyHarmony.com and later installed the 7.7 software you have to create a new Account and program your remote from scratch, you cannot transfer your setting in MyHarmoy to the 7.7 software

[lardconcepts]

Wow - that's just really, really bad.

Well, I finally found the box and instructions - there was no software CD, just a pointer to the appalingly buggy myharmony.com.

I'm going to have to blow all my work away, and start again with the proper, working 7.7 software.

It's a shame - the remote itself isn't bad, but it's going to get only 2/5 in my review because of the myharmony software.

I paid £44 for the remote and I still feel a bit ripped off - I'd have definitely been asking for my money back if I'd paid the full £90 for this.

Just a thought, but as often happens with these things, has anyone written third party software that actually works properly with these remotes?

[rhachey]

To answer your last question, the answer is no.