08-06-2012 12:06 PM
My Harmony 720 was working fine a week ago. Tried using it again yesterday and it is not turning on or off activities.
I ensured it was fully charged, updated firmware, reprogrammed using original remotes, and, when the latter failed, deleted devices and added them back in. All to no avail. Finally I took a Harmony 600 and transferred the settings to it and all works fine.
I suspect the IR is no longer broadcasting but not sure.
What are the support options, besides buying a new 720 (or current equivalent)?