09-04-2011 07:53 AM
SOLUTION GUARANTEED - I just fixed 2 broken Harmony 880 remotes. My first one had a Volume Up button issue, and my 2nd one had multiple buttons either not working or you had to push so hard at different angles it was frustrating. Step-by-step fix: Using a small screwdriver, unscrew the two small screws on the back ... the one at the top will likely not come all the way out, but that's OK, and there is one inside the batter compartment that should fall right out. Next take a tiny screwdriver and pry it carefully into the seam at the bottom of the remote (note the remote sanps together very tightly, but don't worry it does come apart). One you pry with your fingers and a small screwdriver to get an opening into the device, leave your small screwdriver in there and then take a regular flat head screwdriver into the opening and rotate it to pry the opening wider ... you should hear one of the clips snap and free up and create more room for you to move down the device and do it again, alternating sides as there are 8-10 clips to free up, and then the device will completely open. Now you see the inards of the remote with a bunch of tiny metallic circles ... these are the buttons you are actually pushing. Put the battery back in the unit and now try controlling your TV and components by pushing these metallic circles directly (referring to the cover so you know which buttons you are pushing). If this works fine your remote is still GOOD. Now for the button locations that are giving you trouble, take a small glue gun and place a very tiny dot of glue in the center of the metallic button ... wait 5 seconds and then push a finger down on it hard to flatten the glue drop. This raises the height of the metallic button enough that the exterior button (compressed with time & heavy use) can now make contact with again. Don't use too much glue or when you snap the cover back on, the unit will think the button is being pressed continuously and the unti will not work (you can see this as the radar signal sign at the top of the remote stays on the screen continously) ... if this happens, just scrape the glue off with a firm finger nail and start again. If your button works better, but you still have to press hard, just add a tiny bit more glue using above procedure. I hope this helps a lot of very frustrated people ... Harmony themselves should be providing a fix or at least educating people how to tackle this issue. McGiver out .....
12-05-2011 02:17 PM
I can't help but wonder how this guaranteed solution is working for anybody that tried it? They type of rubber on the buttons is not compatible with glue of any sort and in time turns them brittle and the temporary solution will become a permanent failure and sale on eBay for parts. I have been lucky enough to buy a few of these glue repaired gems on eBay and they are a real mess inside. I've spent hours cleaning off and replacing parts damaged by glue guns and superglue before a correct repair can be made. I am not able to divulge the real fix because it is not mine to give as I was taught it with the express condition of not releasing it. But don't follow the "solution guaranteed" unless you don't mind selling for parts at a later date. Find a true repairman on eBay or trade it in before you damage it beyond repair
12-26-2011 02:23 PM
I bought my 880 in 2006 or so. I had this issue with the buttons (specifically, the rocker buttons) probably after 15-18 months of use. I also had the cradle charging problem. I eventually got a One, which has neither of these problems.
I bought my parents an 880 for Christmas of 2009. I figured that after 3 or 4 years of numerous reports of these problems that they would have fixed these OBVIOUS problems. Nope, my parent's (who don't watch a lot of TV in any case) volume buttons gave out after 18 months or so. They also had the charger problem within the warranty period and were sent a new charger. Now they are out of their warranty period and the charger is failing again.
It is PATHETIC and SHAMEFUL that Logitech would continue to sell this product with WELL KNOWN HARDWARE ISSUES for so many years. I guess fixing these issues on a $200 remote after years of complaints is too much trouble for these folks.
02-18-2012 03:54 PM - last edited on 02-18-2012 05:02 PM by Pegasus
Ok I had to register to post this because iceman did not post this information. This is not how forums are supposed to be. It is absolutely disgusting to not post the solution to make a buck, especially with something like this! I hope this reaches more people. I had to hunt quite a bit to find this information. I did this to my remote and successfully fixed both my volume + and my 0 buttons.
I did not come up with this; I am posting all of the links/credit.
I've recently had this issue with my 885, and since the remote was out of warranty I took it apart and after a little experimentation have now figured out how to repair faulty buttons. I've tried to describe the procedure I followed below. You will need some clear sticky tape (I used some extra thick tape I had lying about - the thicker/stickier the better), a cotton bud, a craft knife, and a small cross-head screwdriver to undertake the repair (as well as some patience and a little time).
1. Remove the battery cover and battery, and take the back off the remote (two screws on the back - one at each end), you can then pull off the front of the remote to show the internals. It’s quite stiff but does come away.
2. You can then detach the circuit board from the remote (2 screws - one on either side of the board). You will need to detach the cable from the top of the board to remove if completely from the casing. This is done by detaching the little plastic connector at the end of the cable attaching to the board.
3. Its then necessary to remove the LCD screen (you can't get to the internals of the buttons otherwise). On the back of the board there is a miniature ribbon cable that can be detached from the board (need to pull up on the plastic connector attaching it to the board and then slide the ribbon cable out). The LCD can then be un-clipped (a small clip on each corner) and removed from the board.
4. Then the plastic cover (with the holes in it for each button) needs to be peeled back from the top of circuit board. It’s lightly stuck down but does come away if you pull carefully. When I did mine I only peeled it back about 80% of the way as the broken buttons on my control were in the middle of the control. This is attached to the bottom of the board, so be careful if you need to peel it back all the way.
5. You can then see that each button is in fact a tiny metal pad. These are all stuck to the circuit board by a clear plastic film which is glued to the board. All of the problems with the buttons on my control were caused by moisture getting into the remote which degraded the buttons (I think one of the kids may have spilt something on it?). The volume up button seems particularly prone to this as it’s at the edge of the remote where moisture can get in most easily, so a simple clean of the contacts on the board is all that was needed to get my remote up and working.
6. All of the buttons (one completely failed and another 4 or 5 which didn't work well) were repaired successfully by cutting the plastic film with a craft knife around the metal pads and peeling the film and buttons away from the board (if you can remove as much of the plastic film as you can its easier). You can then use a cotton bud to clean the contacts on the board and the underside of the metal pads (which first need to be peeled away from the plastic film). The metal pads can then be placed carefully back onto the board in the exact center of the contacts on the board (with the domed side upwards - the pads are shaped so that when pressed in the middle they make contact with the board so it’s important to get them the right way up). Be careful not to touch them with your fingers once cleaned. The clear tape can then be cut to size and used to stick the pad back onto the board.
7. Once all of the faulty buttons have been cleaned, the remote can be re-assembled. This is a straight reverse of the dis-assembly. Don't forget to re-connect the ribbon cable (simply slide it back in and press the connector back home to make it firm) and reconnect the cable to the casing back to the top of the board. I managed to repair all of my buttons in less than an hour by following this procedure. This is a bit time consuming and rather scary given the level of dis-assembly / unsticking that is necessary, but not particularly difficult and resurrected a remote that I would otherwise have had to replace. Good luck
- I hope you have the same success that I did!