Harmony Remotes

[pb68]

How do you do a bulk upload in Safe Mode. Whenever I have tried to update in Safe Mode it updates the firmware from 4.7 to 4.9 then reboots the device and then locks up at 59% when it istrying to downlaod the settings to the remote.

I will be a realllllly happy if I can just get the settings to the remote once.....

When I trying updating the remote in standard mode it locks up on 25%

[bocronin]

Having the same issues, Extender updates fine, Remote freezes at 25 &  59.  Frustrating to say the least.

Just got off the phone with Logitech Support, after conversation, they are leaning towards connectivity issues.  Suggested updating firmware to solve, tried most everything else like everyone else who has posted here. 

I will attempt tonight, as well as simplify the activities down to 1 basic (good suggestion I haven't tried-thx VerdanaX), and post back results.

Hoping it's not a hardware issue.  Haven't seen to many solutions here to confirm otherwise. 

This ain't fun at all.

[mrvelous01]

Sorry to sound like a wet blanket but ... I switched USB cables, pc's, operating systems, anti-virus software, firewall software, internet service providers ... the only thing left was to sacrifice a chicken ... or get an RMA!  It was fortunate that I had my work laptop with an air card with me that night and that was WAY over and above what should be expected from a typical consumer. 

And as helpful and nice as the technician was, he was following a script.  Have you ever called support and had them say "oh it doesn't work?  We'll send you a new one!".  No.  They need to make every effort to get it fixed and without cost to the company, so they're going to drag you through firey hoops clandestinely suggesting that YOUR equipment is at fault. 

If you have made a reasonable attempt to try everything they've thrown at you then maybe you need to take a bit more agressive approach and request an RMA

[MarkDU]

A few posters have mentioned that creating a brand new account has resolved the issue. I would recommend this to see what happens. Just to clarify, deleting all activities/devices is not the same troubleshooting step as creating a new account.

To save time, only add 1 device. If the new account update works, you should be able to go ahead and add other devices/activities.

1. Launch the Harmony software

2. Click 'Create New Account'

*You will always be able to login to your other account at any time. You will now have two unique login ID's and passwords. When you launch the software, type in the login ID of the account you would like to access. You can create as many Harmony accounts as you like.

The only other two causes could be security related or hardware. To troubleshoot computer security you may need to:

1. Enable access for the Harmony software through firewalls/antivrus/routers

*If the above is not possible, you could try updating from another computer or on another network.

2. Try different USB ports and USB cable (to rule out a compter/cable hardware issue)

Technical Support may have additional steps or will assist you with hardware replacement if the above steps do not work. We would all be interested to hear if creating a new account does work for those of you who have not tried it. If this does not resolve the issue I would suggest you contact Technical Support . 

In the case of your remote mrvelous01 I would agree that if your first 890 updated flawlessly, then an update problem with a second remote would likely indicate a hardware issue. For issues related to updates, it is particularly important to have thorough troubleshooting steps. It would be regretable to replace a remote for someone and have the replacement remote not work. Only to discover afterwards that a new account or enabling a firewall for example, did resolve the issue. I am glad to hear that a replacement has been sent.

Regards,

Mark

Message Edited by MarkDU on 03-11-2009 01:59 AM

[bocronin]

Just to let you all know, that I updated the firmware on the remote and it did in fact solve the issue of freezing at 59% of update.

I did not have to remove any of the activity settings or reduce the number of devices, thankfully. 

The remote works well, the extender has been flawless (knock on wood), the only few bugs I experienced, the 'Help' button on the remote solved for itself.  Very impressive.

Hope this works for you!

[pb68]

Just created a new login id with single device (TV) and activity. No change still locked on 25%. Never had the issue with firm ware upgrade.

[MarkDU]

Hi pb68,

Sorry to hear that the above suggestions did not help. In this case it seems that the issue may be related to the remote itself. I see that you have contacted Technical Support and I trust they will be able to assist you from here.

Regards,

Mark

Message Edited by MarkDU on 03-12-2009 09:14 AM

[pb68]

Thanks Mark. The Tech Support has been helpful. It seems the issue may be harwdare related.

[KeithLM]

I've run into this problem too.  I've gone through a lot of trouble, hours of work, and managed to make it work.  I likewise was given an error message at the end yet it was working although the clock wasn't set.  I tried firmware, safe mode, no battery, multple computers, multiple cables, mutliple usb ports, etc., etc., etc.  The first time this happened to me was the other day.  Now it's happening again.  If I manage to get it to work this time I will of course be leery of updating the remote again. It stopped at 25% and 59% during various attempts. 

The problem is I'm well outside the warranty period.  I've updated this thing dozens of times in the past, and it's always been fine.  Now it's apparently shot.  This is of course incredibly frustrating as I bought an 890 because I keep my equipment in the other room.  When the 890 is down, my system is pretty much unusable. 

Currently I'm doing a safemode attempt, it went through a bunch of stuff, and now it's sitting at Step 2 of 8 Downloading update and is frozen at 20%.  Status says Updating region.  Looks like I'm in for a few hours of futility yet again. 

Should I just buy another?  How long will it last?  Can I get an 880 to work with my RF extender? 

[mrvelous01]

Hi.  It's been quite a long time since I actually posted on this forum, and as long since I had trouble with my Harmony.  One thing I do recall, though, was the ability to basically have Logitech either email or download your entire config from their website.  You should be able to login, make your changes, then save the entire config to a file on your pc, then upload it to the device.  When the direct "website to device" software load failed this did work.

And while we're on the subject, just a minor rant pointed at Logitech.  I couldn't remember my password for the life of me.  I also can't remember my password to upload/download my config.  Now WHY IN THE WORLD DO I NEED TO DO THIS?  C'mon people, its a freaking remote control?  Why did you complicate it sooooo much that I MUST use your website to update it.  I must use your website to even use it?  Marketing.  Thats why.  And now for the life of this remote I am tied to you people.  You can double your bet that the next time I buy a remote control I will get one that does not have a **bleep** lifeline to a website in order to work.