Harmony Remotes

[nenmu]

I've had my Harmony One upon release. It has worked flawlessly up until a few days ago.

When its placed on the charging cradle I'll get a flash of horizontal lines, which will then immediately go to the "Harmony" title screen. Then it'll show the battery indicator as if it were charging. I honestly do not recall if the charging battery screen (green bar) was animated or not, to indicate if were charging. But mine appears to be frozen.

When I pick up the remote it goes black. No lights on the buttons/LCD. When plugged into the computer it remains undetected.

I checked the battery and it has expanded so far that it's impossible to remove without causing damage to the unit.

Any help would be much appreciated. Thanks.

[hhatkin]

Welcome to the forum.

You need to inform Logitech support immediately of this problem.

[Bookworm370]

Good luck. 

Harmony is out of the batteries and so is Best Buy.  

I got mine out by using a butter knife to raise it up and a pair of needle nose pliers to pull it out.   Very bloated but the batteries are not to be found.   Welcome to your new Harmony brick! 

[nenmu]

Contacted Logitech, email is down so I called. Remote is out of warranty so I had to go through the $29 expert help? After jumping back and forth getting absolutely no where for 30min, they decided to make an exception and send me a brand new unit.

[hhatkin]

And do you get the $29 back?

Also, which e-mail method did you try?

[nenmu]

I actually didn't even attempt to email. Just figured it was down based upon what was said on these forums and on the product support page. Although I conluded my incident report through email, where of which I provided my shipping address and received my RMA#.

And I actually totally forgot to ask about the $29, having been so relieved to finally get off the phone. Is a bill usually sent for the $29? I don't recall method of payment being brought up during my call.

[listener]

Hi,

it was reported that they usually ask for a credit card#. If they haven't done so, you should be on the safe side. And of course and according to a Logitech statement, warranty claims should always be free of charge.

Greetings

listener

Message Edited by listener on 09-12-2009 01:24 AM

[nenmu]

Cool, thanks.

[jthailer]

They say I need a new battery. The battery is only 1 year old. I thought the unit has a two year warranty. $30 bucks every year to replace the battery, that doesn't seem right. AA batteries last for years in my other remotes.

[rhachey]

The warranty is 1 year in the US and 2 years in Europe