09-09-2009 03:18 AM
I've had my Harmony One upon release. It has worked flawlessly up until a few days ago.
When its placed on the charging cradle I'll get a flash of horizontal lines, which will then immediately go to the "Harmony" title screen. Then it'll show the battery indicator as if it were charging. I honestly do not recall if the charging battery screen (green bar) was animated or not, to indicate if were charging. But mine appears to be frozen.
When I pick up the remote it goes black. No lights on the buttons/LCD. When plugged into the computer it remains undetected.
I checked the battery and it has expanded so far that it's impossible to remove without causing damage to the unit.
Any help would be much appreciated. Thanks.
09-11-2009 12:29 PM
Harmony is out of the batteries and so is Best Buy.
I got mine out by using a butter knife to raise it up and a pair of needle nose pliers to pull it out. Very bloated but the batteries are not to be found. Welcome to your new Harmony brick!
09-11-2009 12:43 PM
09-11-2009 04:03 PM
I actually didn't even attempt to email. Just figured it was down based upon what was said on these forums and on the product support page. Although I conluded my incident report through email, where of which I provided my shipping address and received my RMA#.
And I actually totally forgot to ask about the $29, having been so relieved to finally get off the phone. Is a bill usually sent for the $29? I don't recall method of payment being brought up during my call.
09-11-2009 04:24 PM - edited 09-11-2009 04:24 PM
it was reported that they usually ask for a credit card#. If they haven't done so, you should be on the safe side. And of course and according to a Logitech statement, warranty claims should always be free of charge.
05-27-2010 06:13 AM
They say I need a new battery. The battery is only 1 year old. I thought the unit has a two year warranty. $30 bucks every year to replace the battery, that doesn't seem right. AA batteries last for years in my other remotes.