07-15-2011 01:38 PM
Brand new Harmony One Remote received Tuesday 7/12/2011. I noticed every time I press the number 1 the number 2 comes up. I did a learning command to put number 1 back on the remote.
I would like to do a "hard reset" to restore the remote to the factory setting to see if the remote was defective right out the box. I should'n have to make a brand new remote learn the number 1. Any help with this issue would be greatly appreciated.
07-15-2011 02:45 PM
07-15-2011 03:00 PM
Recreating all my activites and devices is too much trouble. Since I still have time I just might exchange it for another one, which I was trying to aviod doing. But it's easier than re-doing everyting.
07-15-2011 03:26 PM
I began experiencing other problems with this remote so I requested an RMA so I can exchange it for another Harmony One.
The remote froze twice while updating my actvities and devices. Short of deleting all my activities and devices, is there a way to clear the remote before I return it?
P.S. I've had 2 Harmony 550's for years and neither has ever froze during an update.