Harmony Remotes

[bltidwell]

Mine does not function at all.  Support responded to me today that they are unable to repair the problem and offered my 50% off a new one because it is out of warranty (by 3 months).

[sonarc]

same thing happened yesterday to my 890. screen is blank (blue), and none of the buttons did anything.

[pdxrlk]

Hello, Logitech? What's going on with all these white screen reports? For what it's worth... someone suggested it might be time related. I set my PC clock back two years before updating the remote firmware and setting, but that didn't fix it (it's possible that the remote software fetches the date/time from the Logitech servers rather than my PC, but there is no way for me to tell if that's the case).

[dozierredraider]

Try contacting Logitech and see if your remotes are under warranty. If so I think they just ask you some questions about them and then send you another one.

[pdxrlk]

Mine is no longer under warranty, and support is only available if you're willing to pay $29.  Makes no sense to pay the fee only to be told to fork over more for a replacement remote.

The remote was great while it lasted but the reports here make me wonder about product quality.  I'm not too sure I want to plunk down another hundred or so dollars every year for a new remote!

Not in a happy place at the moment.

[MarkDU]

Hi pdxrik,

I am sorry to hear about your remote. I can assure you that any remote hardware including the LCD screen are not tied in any way to a time period or time clock on your computer that would cause it to fail.

For anyone else experiencing a hardware issue, I would suggest you contact Technical Support to see what options are available to you. If you are not able to contact them let me know via PM I would be glad to assist any way I can.

Regards,

Mark

[Lowtrawler]

I have the same problem and am waiting for Logitech Warranty support to contact me regarding it.  Given the first problem of this type was reported on 18th September and now we have a number of such reports, either it is a bad batch or a huge problem for Logitech that is about to explode onto the scene.

[Lowtrawler]

Update on the issue.  Within an hour of sending warranty support a screenshot of the remote, they agreed to RMA and send me a new unit - no need to send back the old one.  Looks like Logitech are aware of the issue and it is unfixable.

[LAZARUS18]

I have exactly the same problem with my 550. Maybethis is a epidemic.

[conradmr]

I had the same problem with my 890. Luckily, mine was still under warranty and had an intermittent display problem (they do not ask for the old one back and was told in the email ticket that I could use it but not update it again). I had the misfortune of submitting my original ticket on 9/30/09 when there were changes going on so it took me 4 phone calls (one time waiting on hold for 1 hour and 20 minutes when Logitech's phone system cut me off, twice on hold (more than 24 minutes) but couldn't wait any longer; besides "2" phone calls to the corporate office that were put to someone's voicemail and the second one to "escalated voicemail; neither got me a return phone call) and the resubmission of the ticket.

Bottom line, I did get a new remote and installed all of the updates, etc and I noticed that the battery display on the new remote would only show 2 bars (never 3). I know the battery was fully charged, because I used the old remote to charge the new battery and it showed full charge in that remote. My second battery also only showed 2 bars in the new remote but full charge in the old. This time, I was only on hold for 35 minutes (I also submitted a ticket through the Harmony software) and the agent replaced it almost immediately.

Based on the number of issues that I have seen with the display, it appears there is a definite problem and the only saving grace is if the remote is still under warranty. To me, the 50% coupon is not something that is going to keep me buying another Logitech remote.