Harmony Remotes

[Sprout]

Hi Everybody,

I've owned a Harmony 555 for some time, and I wanted to upgrade to something better, so I bought a Harmony One. The One is better in most regards, except it has a much weaker infared signal than the 555: I could point the 555 in just about any direction, and it would still control things, whereas the One needs to be pointed very carefuly towards the device to be controlled. This is a real deal breaker for me, as it means that I need to contort myself into the correct position to use the remote, and it make it impossible to see the remote's touch screen while pointing it in the right direction.

I wondered whether I have a fualty Harmony One, or is it just a fact that all One have weak IR emitters?

-Mark.

[hhatkin]

Hiya Mark.

Quite the reverse - the One is usually found to have a wider range - some say that's because it has two emitters.

It's always going to be awkward though to watch the screen while pointing - that's why I avoid using it for commands as far as possible.

[Sprout]

I would have expected the One to have a more powerful transmitter, but mine definately has a much weaker transmitter than my Harmony 555. I wondered whether this is normal, or do I have a faulty One?

-Mark. 

[rhachey]

I can use my Harmony One from 20' away, it works if I point it at the ceiling or at the wall to my left or right

[hhatkin]

My room is not quite that length but the experience is the same.

[ericw2000]

I have the same experience. We had a Harmony 670 that worked fine, so I upgraded to the Harmony One for the recharging battery and the bigger buttons. My whole family hates this remote because you have to point it either directly at the entertainment center or at the ceiling. You have to make a consious effort to aim the remote, which we don't have to do with either the 670 or the factory remotes.

I love the bigger buttons, but it's very frustrating when you power down the system and nothing powers down, but the remote thinks it's done, so you have to restart the activity just to power down again. FWIW, my living room is very small, and the remote is used 8'-10' from the devices, with a clear view.

[fjuan]

Hi, I am having this problem aswell.  Did you anathing to improve it?  is there a solution or do I have to leave with this?

Thank you

Juan

[hhatkin]

I recommend that you report this to Logitech support, Juan.

You could do the same Eric, but in the meantime use the Help button to correct the powering off.