Harmony Software 7.5.0. won't load

LittleGood67 · ‎02-20-2009

Hi all,

my computer hard drive crashed the other day and I had to start again from scratch. This meant I also had to download the software for my Harmony Remote 785, the latest being version 7.5.0.

The problem I have is that each time I start the software, after it checks the network connection, then checks for updates and says "Done!", for about 3-4 attempts I get a white screen with gobbledygook on it instead of the Login Screen. After about 3-4 exits and new tries I can occasionally get to the Login Screen.

I tried reinstalling 3 times, and I even downloaded the software for a 2nd time and installed it again, all for the same result.

Examples of the "GobbledyGook";

-IIS/6.0
X-Powered-By: ASP.NET
Location: /EasyZapper/ProcessCheckBrowser/CB_CheckAll.asp?ReturnUrl=%2FEasyZapper%2FNew%2FProcLogin%2FStart%2Easp%3FBrowserIsChecked%3DTrue%26Language%3Denu
Content-Length: 267
Content-Type: text/html
Set-Cookie: HRLB=17230015347692718; path=/
Set-Cookie: HR%5FUSER%5FLANGUAGE=enu; expires=Tue, 01-Jan-2013 05:00:00 GMT; path=/
Cache-control: private

<head><title>Object moved</title></head>
<body><h1>Object Moved</h1>This object may be found <a HREF="/EasyZapper/ProcessCheckBrowser/CB_CheckAll.asp?ReturnUrl=%2FEasyZ

Another time;

on: keep-alive
Date: Fri, 20 Feb 2009 09:48:22 GMT
Server: Microsoft-IIS/6.0
X-Powered-By: ASP.NET
Pragma: no-cache
Location: /EasyZapper/New/ProcLogin/Start.asp?BrowserIsChecked=True&Language=enu&SkinId=
Content-Length: 207
Content-Type: text/html
Expires: Tue, 01 Jan 1980 05:00:00 GMT
Cache-control: no-cache

<head><title>Object moved</title></head>
<body><h1>Object Moved</h1>This object may be found <a HREF="/EasyZapper/New/ProcLogin/Start.asp?BrowserIsChecked=True&amp;Lang

Can someone please assist me with why this is happening and advise how to fix it?

MarkDU · ‎10-22-2008

Hi LittleGood67,

Sorry to hear you are receiving these error messages. The most likely explanation is that one of the Harmony servers was having difficulties. To resolve this issue as you mentioned, you may need to completely close the software (including sys tray icon) and launch it again. This allows you to make a new connection, hopefully with a different server. I would hope that since it has been almost 24 hours since your post, that the error is now resolved.

Regards,

Mark

Message Edited by MarkDU on 02-20-2009 08:50 PM

LittleGood67 · ‎02-20-2009

Hi MarkDU,

situation not resolved unfortunately, although I'm making progress.

I also am in Australia, and my problem is the same as the one resolved here;

http://forums.logitech.com/logitech/board/message?board.id=general_remotes&thread.id=22257+

I've now obtained my ISP's proxy host and proxy port, but when I enter them by right clicking the "H" in the system tray and selecting preferences, I get the message;

"The proxy host cannot be reached or is incorrect, Check the proxy host setting and try again."

Not sure where to go frome here?

Message Edited by LittleGood67 on 02-20-2009 06:41 PM

MarkDU · ‎10-22-2008

Hello again,

You may be on to something here. If you get the message "The proxy host cannot be reached or is incorrect, Check the proxy host setting and try again" it means the Harmony could not access the proxy in your region. There are other proxies that can be found using an internet search engine although I recommend you use the correct settings from your ISP. Could be that there was a typo in what was provided to you. Did your ISP provide this to you directly?

Regards,

Mark

Message Edited by MarkDU on 02-20-2009 09:54 PM

LittleGood67 · ‎02-20-2009

Got it straight from a rep of the ISP on the ISP's forum.

Proxy Host: proxy.eftel.com

Proxy Port: 8080

MarkDU · ‎10-22-2008

Try these three:

proxy.eftel.com.au

8080

eftel.net.au

8080

proxy.eftel.ext

8080

LittleGood67 · ‎02-20-2009

Tried all 3, same result, same reply about proxy unable to be reached.

I note after I enter the information into the preferences box and hit OK that the modem lights blink once and I immediately get the negative reply.

I don't think anything is getting past the modem to even try and seek out anything on the internet.

Do I maybe have to do port-forwarding on the modem or something?

Curious that none of this was required with my old software.

Harmony Remotes

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