02-20-2009 01:51 AM
my computer hard drive crashed the other day and I had to start again from scratch. This meant I also had to download the software for my Harmony Remote 785, the latest being version 7.5.0.
The problem I have is that each time I start the software, after it checks the network connection, then checks for updates and says "Done!", for about 3-4 attempts I get a white screen with gobbledygook on it instead of the Login Screen. After about 3-4 exits and new tries I can occasionally get to the Login Screen.
I tried reinstalling 3 times, and I even downloaded the software for a 2nd time and installed it again, all for the same result.
Examples of the "GobbledyGook";
-IIS/6.0 X-Powered-By: ASP.NET Location: /EasyZapper/ProcessCheckBrowser/CB_CheckAll.asp?Re
turnUrl=%2FEasyZapper%2FNew%2FProcLogin%2FStart%2E asp%3FBrowserIsChecked%3DTrue%26Language%3Denu Content-Length: 267 Content-Type: text/html Set-Cookie: HRLB=17230015347692718; path=/ Set-Cookie: HR%5FUSER%5FLANGUAGE=enu; expires=Tue, 01-Jan-2013 05:00:00 GMT; path=/ Cache-control: private <head><title>Object moved</title></head> <body><h1>Object Moved</h1>This object may be found <a HREF="/EasyZapper/ProcessCheckBrowser/CB_CheckAll. asp?ReturnUrl=%2FEasyZ
on: keep-alive Date: Fri, 20 Feb 2009 09:48:22 GMT Server: Microsoft-IIS/6.0 X-Powered-By: ASP.NET Pragma: no-cache Location: /EasyZapper/New/ProcLogin/Start.asp?BrowserIsCheck
ed=True&Language=enu&SkinId= Content-Length: 207 Content-Type: text/html Expires: Tue, 01 Jan 1980 05:00:00 GMT Cache-control: no-cache <head><title>Object moved</title></head> <body><h1>Object Moved</h1>This object may be found <a HREF="/EasyZapper/New/ProcLogin/Start.asp?BrowserI sChecked=True&Lang
Can someone please assist me with why this is happening and advise how to fix it?
02-20-2009 05:49 PM - edited 02-20-2009 05:50 PM
Sorry to hear you are receiving these error messages. The most likely explanation is that one of the Harmony servers was having difficulties. To resolve this issue as you mentioned, you may need to completely close the software (including sys tray icon) and launch it again. This allows you to make a new connection, hopefully with a different server. I would hope that since it has been almost 24 hours since your post, that the error is now resolved.
02-20-2009 06:40 PM - edited 02-20-2009 06:41 PM
situation not resolved unfortunately, although I'm making progress.
I also am in Australia, and my problem is the same as the one resolved here;
I've now obtained my ISP's proxy host and proxy port, but when I enter them by right clicking the "H" in the system tray and selecting preferences, I get the message;
"The proxy host cannot be reached or is incorrect, Check the proxy host setting and try again."
Not sure where to go frome here?
02-20-2009 06:52 PM - edited 02-20-2009 06:54 PM
You may be on to something here. If you get the message "The proxy host cannot be reached or is incorrect, Check the proxy host setting and try again" it means the Harmony could not access the proxy in your region. There are other proxies that can be found using an internet search engine although I recommend you use the correct settings from your ISP. Could be that there was a typo in what was provided to you. Did your ISP provide this to you directly?
02-20-2009 07:13 PM
Tried all 3, same result, same reply about proxy unable to be reached.
I note after I enter the information into the preferences box and hit OK that the modem lights blink once and I immediately get the negative reply.
I don't think anything is getting past the modem to even try and seek out anything on the internet.
Do I maybe have to do port-forwarding on the modem or something?
Curious that none of this was required with my old software.