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Logi Nu
arbum
Posts: 3
Registered: ‎07-15-2009

Help: New Harmony One Touch screen not working

Just got the new Harmony One from the local retailer. After all the setting and installation, I tried the remote, but the touch screen doesn't response to me. It has all the display but not responding to my touch.

 

Did I get a lemon one or missing any step?

It's too late to call the support now. Should I go back to the retailer for exchange or go through the Logitech support?

 

towboy123
Posts: 7,045
Topics: 124
Kudos: 505
Solutions: 152
Registered: ‎03-17-2009

Re: Help: New Harmony One Touch screen not working

I would take it back. Tommorow.
___________________________________________________________________________________
If you are looking for official Logitech Customer/Technical Support, please >> CLICK HERE <<.
Your Friendly Dish Network Technician
My views don't represent Dish Networks views I am just here to help
___________________________________________________________________________________
Harmony Link, Logitech Revue, Sanyo DP-55441 HDTV, Dish Network Hopper and 3 Joeys,
Sony STR-DA3400ES, Sony BDP-S350 BluRay, Squeezebox Classic, Sony DVP CX875P, Sony iPod dock, Sony PS2, XBOX, Wii. Whats not being controlled by Harmony is a Phast-8 Amp and a Panamax Power Conditioner
Logi Nu
arbum
Posts: 3
Registered: ‎07-15-2009

Re: Help: New Harmony One Touch screen not working

Thanks.

I hope the retailer still have another one in-stock tomorrow, they said they sold most of them in one day.

 

Logi Nu
arbum
Posts: 3
Registered: ‎07-15-2009

Re: Help: New Harmony One Touch screen not working

Got a new one from the store, this one is working great!

 

towboy123
Posts: 7,045
Topics: 124
Kudos: 505
Solutions: 152
Registered: ‎03-17-2009

Re: Help: New Harmony One Touch screen not working

Glad we could help
___________________________________________________________________________________
If you are looking for official Logitech Customer/Technical Support, please >> CLICK HERE <<.
Your Friendly Dish Network Technician
My views don't represent Dish Networks views I am just here to help
___________________________________________________________________________________
Harmony Link, Logitech Revue, Sanyo DP-55441 HDTV, Dish Network Hopper and 3 Joeys,
Sony STR-DA3400ES, Sony BDP-S350 BluRay, Squeezebox Classic, Sony DVP CX875P, Sony iPod dock, Sony PS2, XBOX, Wii. Whats not being controlled by Harmony is a Phast-8 Amp and a Panamax Power Conditioner