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ASR
Logi Nu
ASR
Posts: 2
Registered: ‎07-16-2012

Logitech 900 Does Not Turn On

I have a Logitech Harmony 900. Starting yesterday, the device is not turning on properly. When I reinsert the battery, the screen can either remain black, remain white, show the Logitech logo and remain white or turn on correctly. When the remote turns on correctly, it works for at most an hour or two, then turns off.

 

I have another remote for my downstairs YV. I switched the batteries, but this is not helping.

 

What should I do?

 

Thank you.

Support Specialist
RonNova
Posts: 232
Registered: ‎03-29-2012

Re: Logitech 900 Does Not Turn On

Hi ASR, 

 

Try updating the firmware on your remote. 

Go to downloads on your harmony software and select firmware. 

 

Regards, 

Ron 

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Logi Nu
HookemDTX
Posts: 2
Registered: ‎08-06-2012

Re: Logitech 900 Does Not Turn On

[ Edited ]

My 900 was doing the same thing so I tried the firmware update and while it was installing the remote rebooted to the white screen and lost connection with the PC. Now I can't get it to power on at all. The Off button lights up for a few seconds and then it goes off.

Support Specialist
RonNova
Posts: 232
Registered: ‎03-29-2012

Re: Logitech 900 Does Not Turn On

Hi HookemDTX, 

 

Have you tried to remove the batteries on your remote? 

 

Regards, 

Ron 

If a reply adequately addresses your technical issue, please click on the "Accept as Solution" and "Give Kudos" button so this information can benefit other users via search.
Logi Nu
HookemDTX
Posts: 2
Registered: ‎08-06-2012

Re: Logitech 900 Does Not Turn On

[ Edited ]

Yes. I pulled and replaced the battery until it would boot properly. It was doing the same thing as the OP's remote. But while trying to update the remote it rebooted to the white screen and froze after the third or fourth auto reboot and disconnected from the USB. That forced me to remove the battery again and now it doesn't cycle through the different screens(Whitescreen,blackscreen,frozen Logitech screen,and different light patterns of the off button) anymore. It now only lights up to off button for a few seconds and then it goes off.

Logi Nu
Tonywfsu
Posts: 1
Registered: ‎08-11-2012

Re: Logitech 900 Does Not Turn On

My Harmony 900 LCD screen goes white after I try to turn it on.  Can anyone help?

Support Specialist
RonNova
Posts: 232
Registered: ‎03-29-2012

Re: Logitech 900 Does Not Turn On

try to contact our hardware dept. 

you can get the number at your harmony software then Support ( Below Update Remote Button ) then contact us 

 

If a reply adequately addresses your technical issue, please click on the "Accept as Solution" and "Give Kudos" button so this information can benefit other users via search.
Logi Rook
Lezanenear19
Posts: 50
Registered: ‎06-15-2012

Re: Logitech 900 Does Not Turn On

Remove the battery and place the remote on the cradle w/o it. If your remote will boot up then try to put your remote to safemode by Pressing the OFF button while placing the battery back. And then try to update the firmware again. If the remote wont go to safemode or update at all. Try to update the firmware of your remote without the battery. Let Me Know.

 

I don't need kudo's BUT accept the solution if it helps you solve your issue. So others with the same problem can see it too. :smileyhappy:
Logi Nu
redjack
Posts: 1
Registered: ‎08-22-2012

Re: Logitech 900 Does Not Turn On

I had the same problem, your solution was right on, Thanks