01-23-2013 07:15 PM
This is Bracken Darrell, CEO of Logitech. Logitech just publicly announced a plan to hold the Harmony business for sale. Logitech is not shutting down the Harmony business and certainly not the service.
This corporate announcement does not impact Logitech’s commitment to our Harmony customers. During the sale, Logitech will continue to provide customer support for Harmony customers. All current warranties provided by Logitech for Harmony products remain unchanged at this time.
We very much appreciate our loyal Harmony community and will continue to support and communicate with our customers. Check back here for future updates on this topic.
Thank you for your continued support and enthusiasm for Logitech Harmony.
01-24-2013 05:44 AM
Lets all hope Apple buys you out then Harmony will be a 100% decent/great remote. Perhaps they might add "Siri" to it. At least it would "Just Work" on all computers and OS's and also have a great touch screen and general layout.
Now do not get me wrong I love my H1 and have just replaced my venerable 5 year old H1 with a new H1as the volume down button was beginning to not work. I have looked at the HT do not like it, might have liked it if it had a bigger screen and they had not tried to make the screen be all things to all tasks.
If Logitech had LISTENED to their user base perhaps they might have made more money, but they NEVER have listened so they lose.
01-24-2013 05:48 AM
First drive the car against the wall, then try to sell the wreck.
Well done, Logitech!
p.s.: What "communication with your customers" are you talking of?!?
01-24-2013 04:26 PM
That's a bit harsh. (from another monotonous Apple fanatic )
I own 10 logitech products, keyboards, mice, remotes etc and they all work and perform perfectly and have never had one problem. My only complaint is that they don't add the functionality to products that we request. Case in point, is when I upgraded my harmony one remote to harmony touch and I was forced to change to new software that was in fact a downgrade as it was missing some of the old functionality.
You're right, they don't listen
01-25-2013 03:25 AM
". . . .My only complaint is that they don't add the functionality to products that we request. Case in point, is when I upgraded my harmony one remote to harmony touch and I was forced to change to new software that was in fact a downgrade as it was missing some of the old functionality. . ."
I second that . . .
But I live in hope that they see the error of their ways and release an update to the software . . . fingers crossed?
Virgin Media TiVo (cisco CT8685) : Sony AV Receiver : Samsung LCD TV : PS3 : PC / HTPC (running xbmc)
01-25-2013 12:12 PM - edited 01-25-2013 12:14 PM
I have yet to see this "support" and "communication" from the Harmony brand.
I have 2 Harmony ones. Not only do you not offer repair but now you are discontinuing parts sales on my "legacy" product which is only 4 months old. Mind you, the H1 is $200 device not a $20 mouse.
This conduct is shameful at best and the H1 will be my last Logitech purchase. I wouldn't even consider the Touch as it is a quantum leap backward in usability. Your repair/parts sales policies are a feeble attempt to coerce users into adopting the newer (lesser) product. If you are serious about support offer repairs or at a minimum parts sales.
The only thing worse is your phone based support from the Philipines wielding their broken English from their scriptbook.
I can only hope whomever purchases the Harmony brand can do better with it than Logitech has.
01-26-2013 01:42 AM
Crap - I saw this just hours after I bought a Touch. I had researched the Touch and whereas I realized that it had a few shortcomings, I assumed that things would improve over time. I doubt that very much now.
"Logitech’s Commitment to Harmony Customers" - Weasel words. How can they be commited to customers if they are slling us out
01-26-2013 04:55 PM
couldn't agree more, what support. if you get it, it takes days. when harmony owned the business if you lodged a request they called you. i researched harmony touch and thought it would be much better than it is.