Harmony Remotes

[melikhalil]

Hello,

I have very little computer knowledge as far as beyond the normal everyday functions, so I'm hoping you can help me.  I was looking at your post and have a question.  I have a MBP also with 10.7.3 and I'm trying to update my Harmony 900 remote.  I followed the troubleshooting guide at:

http://logitech-en-amr.custhelp.com/app/answers/detail/a_id/14598/~/harmony-900%2F1000%2F1100-commun...

I booted in 32 bit and verified it.  Then I followed step two to configure the USB drivers and finally made sure the firewall was off.  I still can't get the status bar to move.  I think my problem is with step two.  I noticed that you said you "enabled IP6 local only on the harmony ethernet device in Network Settings" and I'm hoping you can clarify for me.  I'm assuming this is step two under the troubleshooting guide?

http://logitech-en-amr.custhelp.com/app/answers/detail/a_id/15518

But I feel like the guide is missing something and I don't know enough to know what the next step should be. After I add a network under ethernet adapter then name it harmony 900 and click create, what next?  Am I missing something?  Once I create it do I have to do anything else?  It just sits there with a big red dot next to it saying not connected.

So I followed the guide and still can't update my remote.  Any help would be greatly appreciated.  Thanks

[melikhalil]

That last message was in reply to Zuriel. Sorry

[jbkalla]

FYI:  You can still boot into 32-bit mode, but it doesn't help.  I have MacOS X 10.7.3.

The problem is, Logitech doesn't update anything.  They come out with new products.

Just for fun, I started up Parallels (64 bit Win7) and installed the Harmony software.  It worked perfectly.  None of the 'Can't find remote' issues.  I found there was a massive firmware update sometime in the last few months.

My recommendation is to instll Winblows and use that, if you can.  Sorry!

[masmaria]

Hi everyone!

I can confirm that starting my iMac in 32 bit mode worked!  I simply shut down, pressed # 3 and # 2 while I turned on my computer.  As soon as you hear the "bong" or see the grey apple symbol, release the keys!  The allow your computer to start up as usual, open the Harmony app and viola!!  I have a new iMac with Lion and this worked purrrrfectly!

Good Luck!

[loSgiUteCchKS]

Today (April 20, 2012) I got it to work with Mac OS 10.7 (Lion), after HOURS on tech support to no avail, and after searching the forums and trying everything suggested to no avail., and HERE'S HOW I GOT IT TO WORK:  (I'm shouting because I'm happy

Update the software to version 7.8.  That's it.

The older version (7.7) doesn't update automatically.  You have to go to the website, find the software manually, download it manually, and install it.  From there it worked.

Best of luck.

PS  (I posted this same reply in another thread in the hopes that it will help others as well)

[notgoodsoftware]

Nope and nope.  I, too, have spent hours with "support," albeit with the last version of this "software."  I followed all of their instructions, to no avail.  I finally got the third level of support to understand that no matter what he suggested, Lion would not work for me using the last software.  It wasn't a matter of my remote (Harmony One) not connection or working right.  The app itself wouldn't open enough for me even to get to the point where I could plug the remote in!  So, here we are with "new" software.  Tried all ways possible (with the exception of unplugging my home network -my iMac is on WiFi, not ethernet connection): 32 bit, turn off firewall, delete and reinstall, remote plugged in, remote not plugged in, reboot, utter crud.  App will load halfway, tell me to check a box for auto updates, or updates on prompt, or not update (which will close the app).  If I check the Auto box, the app updates, says done, and freezes.  If I check the Manual button, it updates halfway and freezes.  

If this is the best they can do after nearly a year of ignoring Mac users on Lion, I don't hold out much hope.  Oh, and I can use my wife's MacBook Pro, running Snow Leopard on the very same WiFi home network, and get a connection with no issues.  This is clearly an issue with software that is not compatible with Lion.  I've seen other people here posting that they got it to work by using various workarounds, and with software for different Harmony remotes.  I am quite proficient with Macs, and I am unable to do so.  Since virtually every other piece of software I have works with Lion (only PPC-only apps no longer work), I have to lay this at the feet of Logitech.   Before this new release, I had assumed Logitech didn't care about the Mac portion of its market share.  Now I just think it is incompetent.  

[nje]

All I can say is that whoever is responsible for this lack of support/software would be fired.

I don't say this lightly either in a world where continuous improvement is paramount and your performance is directly measured by customer satisfaction (as they are the ones who pay your wages and keep your company alive) I would say that the lack of resolution in this matter is grossly unacceptable.

At this stage in the game considering the Mac's growth I would suggest that you cannot afford to drop the ball as in support to this platform and if it is not fixed by now well I would consider that inexcusable.

Time to fire your support team and start over.

They are not up to the job.

I have forwarded this on to their (Logitech's) head office in Switzerland (albeit more formally).

Hopefully they will take this matter seriously because it is more than evident the managers responsible are not.

[Bookworm370]

I've had 7.7.0 on Lion for the past year.  Absolutely no problems access the software, logitech accounts or updating remotes.

Granted, the software is clunky and a PITA, but maybe the reason is that people arn't being fired at Logitech is that 98% of the MAC Lion users might be working just fine.

Normally the 250,000 working MAC users don't have much reason to post complaints.   It's only about the 1% that do most of the complaining.  Why post that everything is working just fine?   So 15 vocal people that have Lion problems may not be a real biggie considering the thoussands (like me) that it works just fine on.   And btw, it works just fine on my neighbors Macbook Pro running Lion as well.  So that's 2 people right next to each other that it works on.  I bet if I go down my street to find people with logitech remotes and Macs, wanna bet I won't find any that are having any issues?

[pchansen]

I just updated to the latest harmony software- the new coveted 64 bit compatable software and....wait for it.. NOTHING.  AGAIN! I'm running OS 10.7.3 and I cant get computer to recognize that the remote is connected to the laptop.  Same as before.  NO Changes from before.  I'll be calling in the morning.

[Djthomason]

[Upate to version 7.8. That's it.]

Funny, cuz that's exactly what I did and it did NOT work. iMac running 10.7.5. Could not connect to my Harmony 1100.  Built the network drivers. Still nothing. Using someone's suggestion to download 7.7 through the 7.8 update interface, I was able to roll back.

Then I rebooted in 32 bit mode. Now it works.  What an incredible PITA! I watched a technicial install a different system today at a house my wife is building. I'm thinking my next remote system will be RKI or Control 4.

I'm totally sick of Logitech crap.