This issue continues to be an option with the Mac OS X operating system. I've had 3 different techs respond to 3 different questions with exactly the same answer...kind of tells me they don't read anything the user reports to them. After going through this for a week, back and forth, they stated that they didn't have to support me because they said their system logs showed I hadn't updated the software since 2009. I replied back with systems logs from OS X showing the update procedure and it's failure, and they replied back that they were just going to mark the issue as close. I must say that after this experience, I'll be damned if I recommend logitech products to any of my clients. After seeing all of the unresolved issues concerning Mac OS X and the harmony software in these forums, I'm guessing that Logitech leadership doesn't see the value in making sure the Mac OS X customers are taken care of.
To further prove the issue with Mac OS X, I setup a virtual machine in Parallels on the mac, installed Windows XP, updated it, installed the Harmony software and was able to perform every function and configure the remote perfectly. The sad thing is, everything was working just fine on the Mac before, but when I started up the software to make some changes due to new equipment, I was met with a message stating that you "should" update the software and gave you 3 choices: 1: Run the update and always check for updates; 2: Run the update, but always ask to run the update; and lastly, 3: Don't perform the update (Software will close). Now any IT Consultant can tell you the problems with forcing updates like this. Not all systems are alike, many times updates cause not only problems with the software that is updated, but also can cause all sorts of problems for the entire system. If you know you might have a problem and need to stick to a certain software version level, you need to have the choice to do so. By not allowing users to stay with a version of software that works for them, they've made this issue substancially more far-reaching that it ever would of been if the update wasn't forced.
By refusing to correct the issues with their OS X software, and since the company headquarters is located in California, I believe they are in violation of California Civil Code 1793.03 which was created by the Song-Beverly Act to protect consumers from companies dropping support to soon for high dollar products. If the product wholesales for over $100 U.S., they must provide technical literature, repair parts and other necessities to operate the eqiupment for 7 years past the date of purchase. This applies even if all other warranties from the company have expired. This law was effective enough to force Meade Instruments to change their policies on replacement part availability and force them to make the parts available to end users that have the ability to work on their own telescope equipment.
I've passed along my experience to the BBB, along with the offer of any and all system/software logs to prove the issue.
