Harmony Remotes

[SquishyTia]

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jagalactic wrote:

Thanks for the reply, SquishyTia.

Given that I did the "create en2" procedure on the Macbook and the "light went green", do you think it's necessary to reconfigure my Mac Pro further?  The macbook still didn't recognize the Harmony 880 - and remember, I also tried a Win7 system and it did not recognize my 880 remote either.

I'm actually using the Ethernet 2 connection on the Mac Pro, and currently not using Ethernet 1. So this would be an otherwise unnecessary reconfiguration of cabling and separate router/DHCP server.

Some further questions:

• Do I need to point out to Logitech that being hard coded to EN2 is idiotic, and guaranteed to fail in some properly configured systems?!
• Clarification needed: having done this ethernet configuration hack, do I still expect the Harmony 880 to appear in the USB device list of the System Profiler, or is this an orthogonal hack?
• Does the Ethernet hack even apply to my remote - a Harmony 880?  The source article does not reference it specifically.

Thanks,

John

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If you're using Ethernet 2, but not Ethernet 1, and you already have an Ethernet 1 (Disabled) or Ethernet 1 (Not Connected) entry, create a second Ethernet 1 (en1) connection and set the Connection Type to DHCP, then click Apply. That's all you'll have to do in order for the Mac Pro to recognize the remote.

The reason the article specifically states en2 is because most, if not all computers using an NIC are already using en1, so the remote's "en" interface bridge (the remote appears to be an overcomplicated USB to Ethernet adapter) is going to appear as "en2". But in your case it'll be en1 because your primary ethernet port is not in use.

This is where Mac Pro ethernet usage gets hairy for some people - most people never make use of a second gigabit port when one can't even be saturated by their own LAN. Because of that, most articles will assume (correctly) that only en1 is in use, and any interface being introduced to the OS will show up as "en2".

Using my steps above and enabling DHCP and nothing else (remember that's the key) should work great for you. You do not need another router or DHCP server. Each gigabit port on a Mac Pro can be configured separately and act independently of each other. The reason for the DHCP connection is because the Mac Pro is the client and the remote is the host, and the host controls how the IP is assigned (the remote has a static IP, but if you select DHCP as the connection type in OS X, the OS will automatically pick up on the IP range and connect properly without hassle).

[DaneHarmony]

Hello jagalactic,

Following any of the steps contained in this thread for your Harmony 880 will not help solve a connectivity issue with your remote.  The Harmony 880 uses the default USB HID (Human Interface Device) driver, whereas the Harmony 900, Harmony 1000, & Harmony 1100 use a Belcarra USB driver which shows up as a Network adapter.  That is what this thread covers and why there can be some set up issues with these three remotes.

All other Harmony remotes, including your Harmony 880 use the standard HID.  If your Harmony 880 is not recognized when plugged into your Mac or Win 7 computer I would suggest focusing on the connection between the USB cable and remote.  This is because you have already tried different ports and cables, and computers.

Try see if wiggling or slight pressure would establish that connection, and check to see if the metal contacts within the remote for the USB port are not broken or corroded.

Regards,

DaneHarmony

[SquishyTia]

Have you folks considered ditching the custom USB interface and returning to HID like most devices use so you can stop having these connection issues crop up? It's a pretty standard protocol.

[DinoP]

Hi,

As noted, there is an issue updating the Harmony 900/1000/1100 using Mac OS X Snow Leopard (10.6) and now also with Lion (10.7) when in 64 bit mode.  

In order to get your Mac OS X 10.6 & 10.7 into 32 bit mode, please click here

Regards,

Dino

[SquishyTia]

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DinoP wrote:

Hi,

As noted, there is an issue updating the Harmony 900/1000/1100 using Mac OS X Snow Leopard (10.6) and now also with Lion (10.7) when in 64 bit mode.  

In order to get your Mac OS X 10.6 & 10.7 into 32 bit mode, please click here

Regards,

Dino

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What I'd do if I were your Mac team is recompile the app using arg_x64 and arg_i386 compile flags, that way you build against both 64-bit and 32-bit kernel environments. That would allow users to explicitly select "Open in 32-bit mode" from the Get Info window in the Finder.

[jamezduffy]

Same issue for me. Bought the remote a little over a year ago. Haven't updated it in a few months. I have an iMac 64 bit. After installing new JavaScript software (or something it said it needed to update) and reinstalling the Harmony software, and trying all 3 of there so called "solutions," I've got nowhere. Remote won't connect at all. I just had to replace my receiver, so this is very frustrating. **bleep**. And they still haven't updated the software since 09? Really? Come on Logitech, your apparently losing customers over this. Time to get with the program and get this issue fixed!

[bbbobbb]

Dear Logitech,

I have a Harmony 890, several of your wireless mice, a few logitech keyboards, a couple of webcams, I am a good customer.

I came here today to buy a new Harmony, the 1100.

I run Mac OS X 10.7.

From what I can tell you all have not updated your software to run in 64-bit mode. There is no way I want to reboot to 32-bit mode just to use your software.

Because of this I will not be buying a new Harmony.

If you are reading this and there are plans to update soon please let me know otherwise I will look elsewhere.

Thanks.

[thebearjuden]

Why is Logitech refusing to support Lion fully?  Why should anyone buy a product that is unsupported from the manufacturer based on what OS you run?  I see no reason to purchase your products and I hope Logitech enjoys it's bad publicity on Reddit, Digg, SlashDot, Wired, and EnGadget!

FIX YOUR SOFTWARE LOGITECH!  SUPPORT YOUR CUSTOMER BASE!  STOP MAKING EXCUSES!!!

[jukkaforss]

Any update of this 64bit Mac Lion support ?

There has been enough time to make your software to work with new Mac OS versions.

I don't want to reboot my mac to 32bit kernel every time I update my remote.

[androsmon]

DaneHarmony - a few quick questions for you.

1) Is Logitech going to come out with a 64 bit driver?

2) I'm thinking of just buying a new Logitech remote. If I buy a Harmony One, will I be able to run the software without any problem using my 64 bit OS (10.6.8)?

Cheers!