Harmony Remotes

[JediBUZ]

I beleive 26DEC11 the server is down.  Another gripe with Logitech Harmony.

[xgman]

Wow what arrogance from Logitech. I suggest boycotting the products as much as possible. They obvioulsy don't care at all and probably don't read this.  Sueless and the app won't even connect if it gets busy,.

[BigHat]

[Please be courteous]

We know they don't give a crap about their customers.  What they don't know is their behavior has led me and surely many of the other posters here and in the other threads on this topic to be ready to jump ship at the first sign of a reasonable alternative (it will happen).  I will leave with a smile and  pray they go bankrupt. [please be courteous]

[KevinCampbell]

I have tried rebooting in 32 bit and it still doesn't work.  I have an Imac with OSX Lion.  I need to update my remote and it is not recognized when I plug it into the USB port.  Help!!!

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[ovrdrvn]

Sadly, as Lion (64bit) has been out for so long now, it's obvious Logitech isn't interested in helping. I run an IT firm and converting 32 bit drivers to 64 or even re-writing is not such a burdensome task nor a huge expense for a company the size of Logitech. The deafening silence and lack of interest says much and it's sad to put $300 into a device that already was far from perfect and then be forced to jump through hoops to try and use it.

[josen2006]

Hello chilton,

Just download and install the Mac version and launch it from your Applications folder.  None of the remote settings are specific to your operating system.

http://www.herfree.com/track.php

[KarateRules]

If you are experiencing issues using the software on an Apple computer using OS 10.6 or highter . . . and some have also asked if the software (7.6 or 7.7) will work on a Harmony One in an Apple OS 10.6 or highter, the answer to both these questions is yes it will, provided you follow the instructions in the following url provided by harmony for the Harmony 900/1000/1100:

http://logitech-en-amr.custhelp.com/app/answers/detail/a_id/7326 

I followed these steps, took less than a minute to do  . . . and you don't have to be a tech guru to follow these instructions. 

So stop stressing, get any of these Logitech products: Harmony One, Harmony 900/1000/1100, they work fine and can be programed using an Apple OS 10.6 or higher.

[dudeabiding]

To be really clear about this: the current Harmony One software is now more than two years old.  When I upgraded my Mac and couldn't connect to Harmony "Central," I Googled the issue and found I was not alone.  I tried various fixes and was not successful.  I then contacted Logitech and they had several helpers work with me over the phone.  Following their explicit instructions to the letter, we/I had no success.  As it now stands, if I want to update my fairly expensive Harmony One, I need to use my wife's MacBook Pro running an older OS, not my iMac running OS 10.7.  

I suggested to each "expert" I spoke to that Logitech needed to upgrade its software, and was told each time that they could fix my problem.  Well, no, they couldn't.  

So, as it stands now, I'm where I was at the start of this experience.  I don't understand WHY Logitech is dragging its feet on this, as there has been no end to negative responses to its corporate policy failure in this regard.  And the "experts" I spoke with (for literaly hours on end) must have reported their failures (they filed work reports, because I received them).

So, eventually, when my Harmony One dies, I'll look for another answer.  This does not seem to be a good business plan for Logitech, but perhaps lack of customer satisfaction and negative word of mouth are not an issue to it.

[RoyFFP]

Im in almost the exact same position as you, dudeabiding! Unfortunately, I don't have access to a windows machine now, and an unable to connect the remote to my iMac. All I can do now is wait until Logitech create a fix to this fiasco.

Roy P

[Sharkus]

I have to say I was going to call BS on this one, but they are quite correct, this does indeed seem to work! I'm on 10.7.3, and followed the steps and it worked beaurtifully for me.

Logitech - could you please a) Add a new support article mentioning the ability to use these steps until drivers are availble, and b) add Harmony One to the list of supported devices on the KB article.