Harmony Remotes

[JBronstein]

Let me first preface by saying I have tried all the three currently know fixes for the Mac/Harmony communication issue.  My firewall is down, pop-ups are not blocked, running in 32 bit mode and the USB is indeed recognized correctly.  However, the unit still does is not recognized in the networking properly.  I cannot manually configure the USB since it does not see it correctly.  I've tried all the fixes.... can anyone help.  Im about to throw this thing out the window and just spend the extra money for a Universal Remote.  

[towboy123 Logi Legend]

When you are configuring it manually it does not need to see it first 

http://logitech-en-amr.custhelp.com/app/answers/detail/a_id/15518/related/1

Follow the direction above 

But where the directions say  Ethernet Adapter (en2) it will show up as Ethernet Adapter (en3)

Then follow the Directions exactly

This always works for me

[Ladue54]

You're not alone.  I have the same problem (running OSX 10.6.5) and was on with Logitech tech support for about an hour today.  They told me I have a defective unit (Harmony 900 Remote).

[Nixreg]

I noticed there is an issue with the network settings suggested by this page. OS X will elevate the remotes connection under system preferences to the top spot, which will cause problems since it appears you need an active internet connection to set up the remote. You need your actual internet connection to come first, followed by the remote connection. God only knows why my remote needs to be connected as an ethernet connection whilst using a USB cable. Just one of the many mysteries of Logitech's software. 

[Chasmo]

I've had this problem and got it fixed.  It was caused by a corruption or anomaly between what the remote info was and what was on the Logitech server.  Logitech had to fix it.  It was not my mac, not my remote, not bad Java.

[jonro]

I have the same problem. The software **bleep**, obviously not tested properly by Logitech. I was going to buy a new Logitech remote, but not anymore. Obviously, you don't seem to care about supporting your Mac users properly.

[Chasmo]

I got support to correct my problem and the software works.  I'm happy with my Harmony 900. I don't understand your comment.

[Ikonix]

I have done everything that is suggested to solve the communication issue between my iMac running Mac Snow Leopard 10.6.6 and my Harmony 1100...

disabled firewall

not running AV software

booted in 32 bit mode

manually configured USB drivers

==> and I still get the message "Plug USB cable into the remote control, or press any button on the remote control to wake it up" when I attempt to update the remote--even though it shows as "Connected" (with a green light) in the Network Preferences pane.  <==

[jishaq]

To the original poster, who indicates "Now, the computer cannot find the airport extreme modem card and I can no longer access the internet", I had the exact same problem after following this FAQ:

 Manually configuring the USB drivers on Mac Snow Leopard (10.6) for Harmony 1000, 1100 or 900 remote...

Once I added the Logitech entry to my Network preferences, it worked fine connecting to the Harmony remote, but my internet connection no longer worked.  The solution to this was suggested in this thread, but wasn't really underscored.  To fix this issue, follow these steps.

1) Go to Apple menu, System Prefernece

2) Click on Network

3) You should see some entries, such as AirPort and your Harmony entry.  Below this list, you see a little 'gear' icon

4) Click on the 'gear' icon and select "Set Service Order..."

5) Drag your "Harmony..." entry to the BOTTOM of the list

6) Hit OK to dismiss the service order dialog

7) Hit "Apply" to apply these settings.  

Now, you should be able to use the Internet while your Harmony remote is plugged in.

The second-level technician with whom I spoke told me of this trick.  I do not see it on the support site, and I suggested he reference this reordering technique in the original "Manually configuring..." FAQ since AFAIK this is going to break 100% of the people who perform this manual configuration.  

Hope this helps.

-Jeff

[illegalprelude]

I have a 27" iMac with Leopard 10.6.7 and the computer never finds my Harmony 1000. I don't have this issue with a Harmony One but the 1000, even though it shows that it's connected via USB is never found