Harmony Remotes

[Kerri]

Hi, I've just purchased my 3rd remote.  I had a 300 and a 600 and I've purchased anotther 300 to replace the 600 which is failing and I hate anyway.  I created a new account for the lounge added the devices and sync-ed it to the old 300.   For the new remote I went into my existing account for the main bedroom and tried to sync with the new 300.  The sync screen came up but nothing happened.  I deleted and installed my devices thinking that would trigger a complete sync.  Once again the sync screen came up but nothing happened.  Can someone help with this problem?

[rhachey]

With MyHarmony.com, each remote requires it's own account, you can not sync a remote to another account even if both remotes are the same model number.  For your new 300, you have to create a brand new account, you cannot use your old 300 account or your old 600 account.  One user a few months back inquired about buying 750 300 remotes, it sounded like he was going to use them in a hotel, all would be used controlling the same equipment.  He has told by a Harmony person that he would have to have 750 accounts to program them, it was not possible to create one account and sync all 750 remotes to the one account.

[Kerri]

Ok - I used the new account to sync the new remote, but now the old account won't sync the old remote even though I've removed or changed the devices a couple of times.  The sync screen comes up but nothing happens.  Going to try creating a 4th account.  Running out of email addresses though. 

[rhachey]

You don't need an actual e-mail accout, it only has to look like an e-mail account, be in the same format, such as xyz@my.com