04-03-2012 08:02 PM
Well you will be surprised to hear that I now have in my hand a new 890 pro remote from Logitech. It took a firm yet patient letter but I feel that my faith in them is restored for the most part.
and to the powers to be and CAT - Thank you for going above the call in resolving this matter, and restoring a customers faith in Logitech!
04-03-2012 08:09 PM
You my friend are correct. The Pen is a mighty weapon. But with great power comes great responsibility. I am not the happy owner of a new 890 remote. It is not the 900 I was hoping for but I am very please with the out come. It took patience but that is the key to a resolution that is adequate for all. Just speak the truth and be fair in your request.
Thanks to Logitech for going above the call in resolving this matter, and restoring a customers faith in this company!
04-10-2012 06:03 AM
I contacted support about my out-of-warranty Harmony 900 that kept crashing. I responded by replying to them that I wanted to pay for repairs. They responded that they do not have a repair facility for the 900 and I got the same 50% off offer on a new unit. I replied again to voice my displeasure that I cannot get support for their flagship remote that they still sell on their website. The support person again contacted me saying he talked to his supervisor and that they decided to do a good will gesture and send me a new unit free of charge. Go figure.
04-10-2012 09:16 AM
Every customer is unique and every situation is different thus, they do take the cases as they come and review the product, the case and the problem in hand prior to them determining the appropriate steps to take to reach the resolution. If the tech support determines the product needs to be replaced after review, they will make the effort to contact the customer and make the appropriate arrangements.
The 900 is a reliable remote and does not cause a lot of problems.
Logitech is a customer Oriented company and they take pride in keep it as such.
I am very glad that you were contacted and offered a replacement. You must have had a strong case for them to do so.
If a reply adequately addresses issue, please click on the "Accept as Solution" and "Give Kudos" button so this information can benefit other users via search.